Especialista en Soporte Técnico

End User Support Specialist (Hybrid) – Greater Buenos Aires (North Zone)About the roleWe are looking for an End User Support Specialist to join our team and provide IT support services to one of our multinational clients located in the North Zone of Greater Buenos Aires. This is a hybrid position, combining on-site and remote work. Candidates must currently reside in the North Zone of Greater Buenos Aires (GBA) or nearby. This is a mandatory requirement.
This role offers an excellent opportunity to grow professionally. Initially, you will provide hardware and software support for end users, while progressively expanding your responsibilities to include support for business applications, infrastructure, operations, and ticket management.
Key ResponsibilitiesProvide first-level IT support to end users.Troubleshoot hardware and software issues.Install, configure, and maintain user workstations.Support Windows 11 and Microsoft 365 environments.Assist users with Microsoft Office 365 applications.Manage and follow up on support tickets.Gradually acquire knowledge of the client's business applications, infrastructure, and operational processes.Deliver high-quality support to employees at all organizational levels, including senior management and executives.RequirementsStudent or graduate in Computer Science, Information Systems, IT Engineering, or a related field.Minimum of 4 years of proven experience providing End User Support.Solid experience supporting Windows environments.Experience with Windows 11 and Microsoft Office 365.Knowledge of Microsoft Copilot is a plus (not mandatory).Experience supporting executives, managers, or C-level users will be highly valued.Advanced Intermediate English or higher, both written and spoken.
What we're looking forWe are seeking someone who is:Customer-service oriented.Proactive and eager to learn.Highly organized and detail-oriented.Responsible and reliable.Analytical and solution-focused.Able to adapt quickly to new technologies and responsibilities.Courteous, professional, and an excellent communicator.What we offerHybrid work model. 3 days on siteOpportunity to work with a leading multinational company.Long-term professional development.Exposure to enterprise-level infrastructure, applications, and operations.Dynamic, collaborative, and technology-driven environment.If you're passionate about IT support, enjoy helping users, and are looking to continue growing your career within a multinational environment, we'd love to hear from you!