EUC Desktop Support Engineer - Bilingual

Tasks

• Provide support for all end user devices (Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN, Azure VD, Printers, Scanners, etc.).
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and printers.
• Support for Windows, iMAC, and non-Windows environments.
• Handle Installation, Movement, Addition, or Change of hardware/software for new or existing devices.
• Support both commercial off-the-shelf and custom-developed applications.
• Manage incident resolution and request fulfillment queues.
• Provide solutions including onsite repair for remote users and use remote access tools for user support.
• Maintain warranty/maintenance documentation for assets, included in the Operations Manual.
• Update assets in CMDB and maintain asset records.
• Ensure compliance with end user service level agreements and supervise ticketing systems for timely resolution.
• Conduct end user device and related testing, site inspections, and device inspections.
• Ability to effectively set up, manage, and troubleshoot video conference technology
• Provide a minimum of 15 minutes of familiarization training to end users upon new PC installation (if user is available).
• Provide timely status updates in ticketing tools

Requirements

• Please apply only if you are currently in Canada.

Schedule

• full-time
• permanent role.

How to apply

• Send your resume by email.

Location

• Montreal, QC Canada