Executive Assistant - Customer Service in Panama City
Published on CazVidat Employer
Apply for the Executive Assistant - Customer Service role in Panama City. Full-time, on-site position focused on customer satisfaction and support.
Salary
Not provided
Location
Panamá, Panamá, Panama
Employment type
Full time
Workplace
Not provided
Executive Assistant - Customer Service in Panama City
Panamá, Panamá, Panama
Job description
This full-time, on-site position is based in Panama City and reports directly to the Managing Partner. The Executive Assistant - Customer Service plays a key role in ensuring customer satisfaction by managing inquiries and issues efficiently.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and WhatsApp.
- Provide detailed product and service information to customers.
- Process customer orders and returns accurately and timely.
- Resolve product or service issues to maintain high customer satisfaction.
- Escalate complaints to the appropriate department when necessary.
Job Details:
- Location: Panama City, Panamá, Panama
- Job Type: Full-time, on-site
- Reports To: Managing Partner
- Remote Eligible: No
If you are passionate about customer service and have strong organizational skills, this role offers an excellent opportunity to contribute directly to customer happiness and company success.
Frequently asked questions
Is this job remote or on-site?
This position is strictly on-site in Panama City, Panamá.
What experience do I need to qualify for this job?
You need a minimum of 2 years of experience along with excellent English communication skills and proficiency with communication platforms.
What are the main responsibilities of this role?
You will handle customer inquiries, provide product information, process orders and returns, resolve issues, escalate complaints, maintain records, support the Managing Partner, and help develop policies.
Does this job offer any benefits?
Yes, benefits include health insurance, paid time off, a retirement plan, and professional development opportunities.
Are there opportunities for career growth in this position?
Yes, the role offers excellent career development and advancement opportunities within a supportive environment focused on professional growth.