Experience Manager

Company Description Co-Living Ecuador is a hospitality-driven real estate platform based in Quito that integrates corporate housing, professional building operations, and real estate investment advisory. The organization transforms residential real estate into professionally managed hospitality assets, creating value for developers, property owners, investors, and corporate travelers. Co-Living Ecuador provides fully serviced apartments and flexible stays for executives, relocation teams, and international professionals, combining home-like comfort with professional hospitality standards. The company partners with real estate developers and building owners to improve operational efficiency, guest experience, occupancy, and asset performance through a hospitality-focused management model. In addition, Co-Living Ecuador advises investors seeking high-potential properties in Ecuador’s short- and mid-term rental markets.Role Description The Experience Manager is a full-time, on-site role based in Quito, responsible for overseeing the end-to-end guest and resident experience across Co-Living Ecuador’s portfolio. This role includes managing daily guest interactions, coordinating check-in and check-out processes, and ensuring that serviced apartments meet quality, comfort, and service standards. The Experience Manager collaborates with operations, housekeeping, maintenance, and partners to resolve issues promptly, implement guest feedback, and maintain consistent service levels. This role also involves developing and refining experience frameworks, monitoring satisfaction metrics, and leading initiatives that enhance occupancy, loyalty, and overall guest engagement. The Experience Manager prepares reports, aligns internal teams, and supports special projects related to building operations, hospitality programs, and investor-facing services.
QualificationsStrong Customer Service and Customer Experience skills, with a proven ability to manage guest relationships and maintain high satisfaction levels.Excellent Communication skills, including clear, professional interaction with guests, partners, and internal teams in verbal and written formats.Solid Analytical Skills to interpret guest feedback, operational data, and performance metrics to improve processes and experiences.Effective Project Management capabilities to coordinate initiatives, oversee service improvements, and manage cross-functional tasks.Experience in hospitality, real estate, or Coliving housing environments is highly beneficial.Ability to work on-site in Quito, with flexibility to respond to operational needs and occasional irregular schedules.Proficiency in relevant digital tools (e.g., property management systems, CRM platforms, and productivity software).Bachelor’s degree in hospitality management, business, real estate, or a related field, or equivalent practical experience.Fluency in Spanish, with strong English skills preferred for working with international professionals and corporate clients.