Front Office Administrator

About the role

Mzansi Career Hub is looking for a friendly, organized and reliable Junior Front Office Administrator to join a medical practice. The role provides general administrative and reception support, assists with patient appointments and enquiries, and helps ensure the smooth day-to-day running of the practice. Previous medical administration experience is an advantage but is not essential; training will be provided to the right candidate.

Responsibilities

• Assist with the day-to-day administrative operations of the medical practice.
• Welcome patients and visitors in a friendly and professional manner, manage the reception area, and ensure patients are attended to appropriately.
• Answer patient enquiries and provide assistance where required.
• Schedule and coordinate patient appointments, send reminders, and assist with rescheduling when necessary.
• Manage and maintain the office calendar, assist with scheduling meetings and managing calendars, and help manage patient flow.
• Type and prepare relevant correspondence and documents for the practice.
• Coordinate and assist with South African medical records and appointments.
• Provide general administrative support to doctors and other healthcare providers.
• Ensure confidentiality and handle sensitive patient information appropriately.
• Assist with other relevant administrative duties as required.

Requirements

• Grade 12 / Matric.
• Previous administrative, reception or customer service experience is an advantage.
• Good computer skills, including Microsoft Office.
• Strong written and verbal communication skills.
• Strong organisational and time-management skills.
• A professional and friendly manner when dealing with patients.

Key facts

• Grade 12 / Matric is required.
• Good computer skills, including Microsoft Office, are required.
• Previous medical administration experience is an advantage but is not essential; training will be provided to the right candidate.