Service Delivery Manager (SDM) – Mexico City, Mexico

Dulce Teran is hiring a full-time Service Delivery Manager (SDM) in Mexico City, Mexico. Lead service operations, strengthen client relationships, and help ensure reliable, high-quality delivery that supports business objectives.

Key Responsibilities

• Oversee daily service delivery operations and ensure services are executed effectively and on time.
• Lead, mentor, and support service delivery professionals to improve team performance.
• Develop and refine processes to meet quality standards and increase operational efficiency.
• Partner with clients to understand their needs and address service concerns.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs).
• Coordinate with cross-functional teams to resolve issues and improve services.
• Prepare and present regular service delivery reports and improvement opportunities to senior management.

Qualifications

• Bachelor’s degree in a relevant field.
• At least 5 years of experience in service delivery or a related field.
• Proven leadership experience in a service-oriented environment.
• Strong communication and interpersonal skills for building client and team relationships.
• Familiarity with service management and delivery frameworks.
• Experience using performance analytics tools and reporting software.

Compensation and Work Details

• Pay: 2400 per month
• Employment: Full-time
• Location: Mexico City, Mexico; this is not a remote-eligible position.

Join Dulce Teran to contribute to operational success and client satisfaction while pursuing professional growth.