Google GECX AI Platform Architect

About the role

Design, develop, and deploy customer experience solutions powered by Google Cloud, Conversational AI, Generative AI, and Agentic AI.

Tasks

• Google GECX / Google CCAI architecture
• Google CX Agent Studio / Conversational Agents
• Dialogflow CX, Vertex AI, and Google Gemini
• Agentic Voice and Chat automation
• Conversational AI, GenAI, LLMs, and multi-turn dialogue orchestration
• Contact Center technologies: IVR, CTI, CCaaS, SIP, STT/TTS, routing, and CRM integration
• Python and/or Java, REST APIs, JSON, SQL, Git, and CI/CD
• Google Cloud Platform (GCP), Cloud Run, Cloud Functions, BigQuery, and Cloud Storage
• Tool/function calling, grounding, guardrails, human-agent handoff, and AI evaluation
• Hands-on PoCs, accelerators, integrations, troubleshooting, and production deployment

Requirements

• 12+ years of experience in solution architecture and engineering.
• Strong hands-on expertise in Google GECX/CCAI and Conversational AI.
• Proven experience building Agentic Voice or Chat solutions using LLMs and enterprise integrations.
• Deep understanding of contact center workflows and telephony integrations.
• Ability to lead architecture decisions while personally handling critical coding and technical challenges.
• Only U.S. Citizens and Green Card Holders. No H-1B or other work authorization categories.

Location

• Charlotte, NC