Healthcare Assistant

At Kansas City Clinic Advisors, we’re looking for a Medical Office Specialist to join our team!In this role, you’ll provide exceptional administrative support to a healthcare facility in the United States, assisting patients with appointment scheduling, billing inquiries, insurance questions, and a variety of front-office administrative tasks that help ensure a seamless patient experience.
🔹 Key Responsibilities:• Answer a high volume of inbound patient phone calls with professionalism, empathy, and excellent customer service.• Schedule, reschedule, and cancel appointments while coordinating provider availability and clinic protocols.• Assist patients with billing inquiries, explaining account balances, payment options, and general billing information.• Help patients understand their insurance coverage, copayments, deductibles, and other benefit-related questions.• Perform insurance verification and explain financial responsibility when appropriate.• Process and follow up on prior authorizations as needed.• Accurately document patient interactions and updates in the Electronic Health Record (EHR) system.• Complete general medical administrative tasks, including managing message queues, updating patient information, and supporting daily clinic operations.
🔹 Requirements:• Fluent English (C1 level and above – strong verbal communication is essential).• At least 1 year of experience in healthcare environments such as clinics, medical offices, hospitals, or similar settings.• Comfortable handling phone-based communication throughout the day.• Organized, proactive, detail-oriented, and able to work in fast-paced environments.
🔹 About the Role & the Company:💻 Hybrid position preferred for candidates based in Buenos Aires (1 day in our Palermo Office).🕒 Full-time schedule, working 8am to 5pm U.S CST hours - 10am to 7pm ARG Hours.🤝 Formal employment with social security and health insurance coverage.📈 Growth and stability: Join a growing healthcare project focused on operational excellence and high-quality patient support.📍 Location: Available for Argentina-based candidates only.