Help Desk Technician – Baton Rouge, LA
Published on CazVidat Mayo Behavioral Health
Apply for a remote-eligible Help Desk Technician job with Mayo Behavioral Health in Baton Rouge, LA. Full-time role paying $45,000 per year.
Salary
$45,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Help Desk Technician – Baton Rouge, LA
$45,000 per year
Job description
Mayo Behavioral Health is hiring a full-time Help Desk Technician in Baton Rouge, Louisiana. This role provides technical support to users and helps keep day-to-day technology operations running smoothly. The position is remote eligible.
Pay: $45,000 per year
Key Responsibilities
- Respond to help desk requests by phone, email, and chat, providing timely technical support.
- Troubleshoot hardware, software, and mobile device issues to minimize disruptions.
- Create user accounts and configure workstations to meet organizational standards.
- Record support requests, troubleshooting steps, and resolutions in the ticketing system.
- Help users learn software applications and technology best practices.
- Assist with IT equipment inventory and software license tracking.
- Collaborate with IT colleagues and cross-functional teams on projects and initiatives.
Required and Preferred Qualifications
- High school diploma required; CompTIA A+, ITIL, or other IT certifications are a plus.
- One to two years of experience in technical support or a help desk role preferred.
- Working knowledge of computer systems, mobile devices, and related technology.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with ticketing systems and remote desktop applications.
Team and Work Environment
Reporting to the IT Manager, you will work collaboratively with the IT team and other departments to support reliable technology operations and a positive user experience.
Frequently asked questions
Is this Help Desk Technician position remote?
Yes, this role offers remote work eligibility, allowing you to work from Baton Rouge or elsewhere.
What kind of experience do I need for this job?
You should have 1-2 years of experience in technical support or help desk roles, along with strong knowledge of computer systems and troubleshooting skills.
What are the main responsibilities of this role?
You will respond to help desk inquiries, troubleshoot hardware and software issues, set up user accounts, document support cases, train users, and maintain IT equipment inventory.
What qualifications are required or preferred?
A high school diploma is required, and IT certifications like CompTIA A+ or ITIL are preferred for this position.
How much does this job pay?
The salary for this position is USD 45,000 per year.
Who will I report to in this role?
You will report directly to the IT Manager as part of a collaborative IT team.