Help Desk Technician

Join Mayo Behavioral Health, a respected mid-sized organization dedicated to improving mental health services in Baton Rouge, Louisiana. We're looking for a motivated Help Desk Technician to provide outstanding technical support that directly enhances our team’s productivity and user experience. This full-time position offers a competitive salary of $45,000 per year and the flexibility of remote work eligibility, supporting your work-life balance and career growth. As part of our collaborative IT team, you will have the opportunity to develop your technical skills, contribute to meaningful projects, and advance your career in a supportive environment. If you have a passion for problem-solving and a commitment to customer satisfaction, apply today to become a key player in our mission-driven company. Key Responsibilities Respond promptly to help desk inquiries via phone, email, and chat, ensuring timely resolution and high user satisfaction. Troubleshoot hardware and software issues, minimizing downtime and maintaining seamless operations. Set up new user accounts and configure workstations according to Mayo Behavioral Health’s IT standards. Document all support interactions and solutions accurately in the ticketing system for knowledge sharing and future reference. Train users on software applications and IT best practices to enhance their productivity and reduce recurring issues. Maintain inventory of IT equipment and software licenses, ensuring compliance and readiness for upgrades. Collaborate with IT team members on projects and initiatives that improve technology infrastructure and user experience. What We're Looking For Required: High School Diploma or equivalent is mandatory. 1-2 years of experience in a technical support or help desk role. Strong understanding of computer systems, mobile devices, and common software applications. Proficiency in troubleshooting and problem-solving techniques. Excellent communication and interpersonal skills to effectively assist users. Familiarity with ticketing systems and remote desktop tools. Preferred: IT certifications such as CompTIA A+ or ITIL. Experience working in healthcare or behavioral health IT environments. Knowledge of network basics and security best practices. What We Offer Competitive salary of $45,000 per year with performance-based growth opportunities. Health insurance including medical, dental, and vision coverage. Paid time off to support your work-life balance. Retirement plan options to secure your financial future. Remote work eligibility providing flexibility to work from home as needed. Professional development programs and certifications to advance your IT career. Supportive team culture focused on collaboration and continuous improvement. Frequently Asked Questions What are the typical work hours for this role? The Help Desk Technician position is full-time, typically Monday through Friday during standard business hours, with some flexibility for remote work. Is prior healthcare IT experience required? While preferred, prior experience in healthcare or behavioral health IT is not mandatory. We value strong technical skills and a willingness to learn. What software and tools will I use? You will work with common ticketing systems, remote desktop applications, and standard office software to support users effectively. Are there opportunities for career advancement? Yes, Mayo Behavioral Health encourages career development through training, certifications, and internal promotion opportunities. Is this position eligible for remote work? Yes, this role offers remote work eligibility, allowing you to work from home as part of a hybrid work arrangement. How do I apply? Click the apply button and submit your resume and cover letter. We review applications promptly and encourage early submissions. Explore related opportunities in Baton Rouge such as Bilingual Manager positions and Apartment Maintenance roles with HVAC skills to broaden your career options. Take the