Help Desk Technician Job in Baton Rouge, LA at Mayo Behavioral Health
Published on CazVidat Mayo Behavioral Health
As a Help Desk Technician, you will play a crucial role in providing exceptional technical support to our users in Baton Rouge, Louisiana. Working in a dynamic
Salary
$45,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Help Desk Technician Job in Baton Rouge, LA at Mayo Behavioral Health
$45,000 per year
Job description
Join Mayo Behavioral Health as a Help Desk Technician in Baton Rouge, Louisiana. In this full-time role, you will provide expert technical support to users, troubleshoot hardware and software issues, and contribute to a seamless IT environment.
Key Responsibilities
- Respond promptly to help desk inquiries via phone, email, and chat, delivering effective technical support.
- Troubleshoot and resolve software and hardware problems to minimize user downtime.
- Set up new user accounts and configure workstations following company standards.
- Document all support cases and resolutions accurately in the ticketing system.
- Train users on software applications and best practices to improve productivity.
- Maintain inventory of IT equipment and software licenses.
- Collaborate with IT team members on projects and initiatives.
Required and Preferred Qualifications
- High School Diploma required; IT certifications like CompTIA A+ or ITIL are a plus.
- 1-2 years of experience in technical support or help desk roles preferred.
- Strong knowledge of computer systems, mobile devices, and troubleshooting techniques.
- Excellent communication and interpersonal skills for user interaction.
- Experience with ticketing systems and remote desktop tools.
Work Environment: You will report to the IT Manager and work closely with cross-functional teams to ensure smooth technology operations. This position is eligible for remote work, offering flexibility while supporting our Baton Rouge users.
Salary: $45,000 per year.
Frequently asked questions
Is this Help Desk Technician position remote?
Yes, this role offers remote work eligibility, allowing you to work from Baton Rouge or elsewhere.
What kind of experience do I need for this job?
You should have 1-2 years of experience in technical support or help desk roles, along with strong knowledge of computer systems and troubleshooting skills.
What are the main responsibilities of this role?
You will respond to help desk inquiries, troubleshoot hardware and software issues, set up user accounts, document support cases, train users, and maintain IT equipment inventory.
What qualifications are required or preferred?
A high school diploma is required, and IT certifications like CompTIA A+ or ITIL are preferred for this position.
How much does this job pay?
The salary for this position is USD 45,000 per year.
Who will I report to in this role?
You will report directly to the IT Manager as part of a collaborative IT team.