Help Desk Technician Tier 1 in Medellín, Antioquia

We are looking for a Help Desk Technician – Tier 1 to join our IT support team in Medellín, Antioquia, Colombia. As the first point of contact for IT issues, you will provide essential support by answering calls and emails, creating tickets for Tier 2 and Tier 3 technicians, and resolving common problems on the first call.

Key Responsibilities:

• Respond promptly to incoming phone calls and emails from users.
• Create and manage support tickets for escalation to higher-tier technicians.
• Assist users with password resets, drive and printer mapping, and basic troubleshooting.
• Educate users on available self-help resources and documentation.
• Maintain professionalism and proper office etiquette at all times.
• Strive for excellent customer service through continuous learning and resourcefulness.

Qualifications:

• Strong communication skills in English.
• Basic IT knowledge related to user support and common desktop issues.
• Ability to multitask and manage time effectively.
• Customer-oriented attitude with problem-solving skills.
• Experience in help desk or technical support roles is a plus.

Job Details:

• Location: Medellín, Antioquia, Colombia
• Salary: 3,800,000 COP per month
• Employment Type: Full-time, on-site (remote not eligible)

If you are passionate about IT support and enjoy helping users solve their technical problems efficiently, apply now to become a vital part of our team!