Help Desk Technician – Tier 1 in Medellín, Colombia
Published on CazVidat Company
Apply for Help Desk Technician Tier 1 in Medellín. Full-time role supporting IT users with password resets, ticketing, and first-call resolutions. Competitive p
Salary
COP 3,800,000 por mes
Location
Medellín, Antioquia, Colombia
Employment type
Full time
Workplace
Not provided
Help Desk Technician – Tier 1 in Medellín, Colombia
COP 3,800,000 por mes
Job description
Join Company as a Help Desk Technician – Tier 1 in Medellín, Antioquia, Colombia. This full-time role is your opportunity to be the first line of defense for IT support, assisting users with common technical issues and escalating complex problems to Tier 2 and Tier 3 technicians. Key Responsibilities: Answer incoming phone calls and emails promptly and professionally. Create and manage support tickets for Tier 2 and Tier 3 teams. Resolve first-call issues such as password resets, drive and printer mapping. Educate users on self-help resources and documentation. Maintain excellent customer service and office etiquette at all times. Continuously improve knowledge through training and resourcefulness. What We Offer: Competitive monthly salary of COP 3,800,000. Full-time employment with a dynamic IT support team. Opportunity to develop your technical skills and advance in IT support roles. Note: This position is not eligible for remote work and requires presence in Medellín.
Frequently asked questions
Is this Help Desk Technician position remote or on-site?
This is a full-time, on-site position based in Medellín, Colombia.
What is the salary range for this role?
The salary range is COP 3,500,000-4,200,000 per month.
What kind of benefits does the company offer?
The company offers health insurance, paid time off, and a retirement plan.
What will my main responsibilities be as a Tier 1 Help Desk Technician?
You will be the first point of contact for IT support requests, providing initial assistance to customers.
Are there opportunities for career development in this role?
Yes, the company offers career development opportunities in a fast-growing environment focused on innovation and professional growth.