Inbound and Outbound Sales Agent With English

A premier hotel booking platform is seeking an enthusiastic and sales-driven Inbound and Outbound Sales Call Center Agent to join our dynamic team. In this role, you will be responsible for converting inbound inquiries into hotel reservations, following up with customers who abandoned their bookings, and assisting customers who encountered booking issues by offering alternative hotel options. Your primary goal is to close sales by assisting customers with completing their hotel bookings while providing exceptional service and a seamless experience.
With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Key Responsibilities:
Inbound Sales Responsibilities:
Answer inbound calls from customers inquiring about hotel availability, pricing, or booking details.Provide accurate information about hotels, locations, and amenities, and assist customers in finding the best hotel options based on their preferences.Guide customers through the booking process, ensuring all details are confirmed (dates, payment, special requests).Close sales by finalizing hotel reservations during the call, ensuring all steps are completed smoothly.Handle payment processing and confirm bookings in the system, providing customers with confirmation numbers and booking details.Upsell additional services, such as hotel upgrades, premium packages, or extras like breakfast and parking.
Outbound Sales Responsibilities:
Make outbound calls to follow up with customers who started but did not complete their hotel bookings on the website.Encourage customers to complete their reservation by addressing any concerns or questions they may have.Offer assistance and alternative hotels if the customer is unsure or hesitant about completing their booking.Call customers who encountered booking errors (e.g., hotel unavailability) and present alternative hotel options that fit their needs and budget.Rebook customers who faced errors by suggesting other available properties, upselling them on upgraded options or special offers where possible.Ensure all outbound calls are tracked, and bookings are confirmed in the CRM system.
Booking Error Resolution:
Handle calls from customers who have encountered booking issues, such as hotels being unavailable for their selected dates.Provide solutions by suggesting alternative hotels, ensuring availability, and assisting with re-booking.Ensure that all customer issues are resolved in a timely manner, offering excellent customer service to maintain satisfaction and drive sales.Reconfirm booking details and help customers with changes to their travel plans, ensuring they are satisfied with their new hotel options.
What will make you successful for the role:
Fluency in English and SpanishProven experience in sales, customer service, or call center environment (preferably in the travel or hospitality industry).Strong sales skills with a focus on closing deals and upselling additional services.Excellent communication skills, with a pleasant and professional phone demeanor.Ability to work efficiently in a fast-paced environment and handle multiple calls.Good problem-solving skills, especially in handling booking errors and offering solutions.Proficiency in using CRM systems and hotel booking platforms.Familiarity with the hotel booking process is an advantage, but training will be provided.Ability to work a 24/7 rotational schedule
Sounds good? Find out what you can get:
Competitive salary packageA performance‑based bonus system, offering strong earning potentialThe opportunity to work in a multi-cultural environmentLearning programs for your development
We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.