Incident Management Lead
External job listingat Isupportworldwide
Lead major incident coordination at Isupportworldwide, restore IT services quickly, minimize business impact, and communicate with stakeholders and leadership.
Salary
₱75,000 - ₱85,000 per month
Location
Manila, Philippines
Employment type
Full time
Workplace
Not provided
Incident Management Lead
₱75,000 - ₱85,000 per month
Job description
About the role
Isupportworldwide is seeking an Incident Management Lead to lead the end-to-end Incident Management process and restore IT services quickly while minimizing business impact.
Responsibilities
- Coordinate technical teams during major incidents.
- Restore IT services quickly and minimize business impact.
- Ensure clear communication with stakeholders and leadership.
Requirements
- Hands-on experience in Incident Management, IT Operations, or Cybersecurity Response.
- 1–3 years of Incident Management experience and experience leading major incidents.
- Familiarity with ticketing systems and basic ITIL knowledge.
- Strong facilitation and stakeholder management skills, and excellent English communication skills.
- Ability to coordinate multiple technical teams.
- Working knowledge of Infrastructure, Security, Service Desk, and IT Operations.
Key facts
- Location: Manila, Philippines.
- Requires 1–3 years of Incident Management experience.
- Requires experience leading major incidents.
- Salary: ₱75,000–₱85,000 Basic + Night Differential + Allowance.
Frequently asked questions
What does the Incident Management Lead do?
The role leads the end-to-end Incident Management process, coordinating technical teams during major incidents to restore IT services quickly and minimize business impact.
What experience and skills are required?
Requirements include hands-on Incident Management, IT Operations, or Cybersecurity Response experience; 1–3 years of Incident Management experience; and experience leading major incidents. The role also requires familiarity with ticketing systems, basic ITIL knowledge, and strong communication and coordination skills.
What technical areas should candidates know?
The listing asks for working knowledge of Infrastructure, Security, Service Desk, and IT Operations.
How much does this job pay?
The listing states a pay of PHP 75,000 - 85,000 per month.