Information Technology Help Desk Technician

🚨 NOW HIRING: IT Support / Service Desk Technician📍 Atlanta GA🏢 Fully Onsite – Monday–Friday💼 Contract Opportunity🕘 8:00 AM–5:00 PM EST⏰ 40 Hours/Week | No OT | No WeekendsWe’re looking for a customer-focused IT Support professional to provide onsite and remote technical support in a fast-paced enterprise environment.This is a great opportunity for someone with strong Windows/macOS troubleshooting, hardware deployment, onboarding/offboarding, and service desk experience who enjoys working directly with employees and taking ownership of issues through resolution.What You'll Do:• Provide onsite and remote support for Windows and macOS devices• Troubleshoot applications, peripherals, meeting-room technology, network connectivity, and access issues• Manage incidents and service requests through phone, chat, tickets, and remote-support tools• Configure, image, deploy, replace, collect, wipe, and redeploy laptops and IT equipment• Support new-hire onboarding and employee offboarding• Provide executive and priority-user support• Maintain accurate ticket, asset, and inventory records• Manage the complete device lifecycle from procurement through disposal• Coordinate with vendors for equipment, repairs, warranties, and replacements• Escalate complex issues while maintaining ownership and communication through resolution• Create and maintain knowledge articles, procedures, and troubleshooting documentation• Support local and global service desk initiatives and process improvementsWhat We're Looking For:✔️ Strong Windows and/or macOS troubleshooting experience✔️ Experience with hardware deployment and device lifecycle management✔️ Service desk / IT support experience✔️ Excellent customer service and communication skills✔️ Experience with ticketing and remote-support tools✔️ Strong organizational and documentation skills✔️ Ability to work independently and manage multiple priorities✔️ Comfortable providing onsite, hands-on supportIf you're an experienced IT Support or Service Desk professional looking for a fully onsite opportunity in Sunrise, I'd love to connect!📩 Apply today or message me directly for more information.#Hiring #SunriseFL #FloridaJobs #ITJobs #ITSupport #ServiceDesk #HelpDesk #DesktopSupport #TechnicalSupport #ITCareers #ContractJobs #NowHiring #SouthFloridaJobs