Information Technology Support Specialist

About Previsible:Previsible is the high-growth AI Discovery Agency helping the world’s top brands win in modern discovery across SEO, GEO, AI-powered search, and LLMs. We are trusted by and work alongside global in-house SEO teams at Atlassian, DocuSign, Sage, Etsy, and more to guide how their products are discovered, trusted, and chosen in AI-powered discovery.We enable businesses to build a culture and ecosystem that embraces SEO knowledge, understanding, and implementation. Our goal is to equip organizations with the tools, systems, and personnel to thrive as the search environment continues to evolve. We are a fast-growing boutique SEO agency that supports enterprise businesses, ecommerce companies, and startups with SEO consulting, recruiting, and enablement solutions to scale business growth from organic search visibility in Large Language Models (LLMs) built on artificial intelligence (AI).
Founded in late 2020 in San Francisco by leading SEO executives from eBay and Searchmetrics, Previsible’s global team spans the United States, Chile, Great Britain, Germany, Spain, France, the Philippines, and Japan. Together, we are defining the future of search with AI-native discovery, human-centered execution, industry-leading research, and powerful business impact for our clients. Read more in our 2025 Annual Report for a snapshot of our team and approach.
Why join our team? Simple, Previsible is the trusted, human-centered team that brings clarity to modern discovery, builds authority across AI-driven systems, and executes to drive sustainable organic growth to your company.
Role OverviewAs our IT Support Specialist, you will be the backbone of our day-to-day technical operations. Our team relies on fast, uninterrupted access to laptops, specialized software, and secure accounts to deliver results for our clients. You will manage our hardware lifecycle (from purchasing to deployment), oversee user access across our digital tool stack, and provide quick, friendly technical troubleshooting.
This is a critical role that ensures our team members have the tools they need to succeed from day one, while keeping our data secure and our systems running efficiently.
Main ResponsibilitiesHardware & Equipment ManagementPurchasing & Inventory: Manage the procurement and tracking of all company hardware (Macbooks, PCs, monitors, and peripherals), ensuring we stay within budget and maintain optimal stock levels.Device Lifecycle: Handle the setup, configuration, and provisioning of new machines, as well as the secure wiping and recycling of returned hardware.Maintenance & Repairs: Diagnose, troubleshoot, and coordinate repairs for hardware issues to minimize team downtime.User Lifecycle & Access ManagementOnboarding & Offboarding: Own the technical onboarding process for new hires (setting up emails, creating accounts, provisioning hardware) and execute swift, secure offboarding to protect agency data.SaaS Account Administration: Manage user permissions and licenses across our core software stack (e.g., Google Workspace, Slack, Asana, 1Password) and SEO-specific tools (e.g., Ahrefs, Semrush, Screaming Frog).Helpdesk & Daily IT SupportTechnical Troubleshooting: Act as the first point of contact for internal IT requests, resolving issues related to our macOS operating systems, software glitches and connectivity.Network & Security Compliance: Monitor and maintain office Wi-Fi, VPNs, and local network stability. Ensure all team devices comply with company security policies (software updates, firewall settings, password management).Documentation: Create and maintain clear internal guides, FAQs, and enforce IT policies for the team.
Required Experience & SkillsExperience: 2–4 years of experience in an IT Support, Helpdesk, or Systems Administrator role, preferably within a fast-paced agency, startup, or digital marketing environment.English language proficiency (C1-C2), including written and verbal communication **OS Expertise: Strong proficiency in troubleshooting and configuring macOS operating systems.Hardware Procurement: Experience handling hardware and accessories purchasing, shipping and logistics.Soft Skills: Exceptional communication skills with a "customer-service" mindset—you can translate complex technical problems into simple terms for non-technical team members.
**Interviews will be conducted in English; applications with CVs in English are mandatory
Preferred (Nice-to-Have) QualificationsMDM Experience: Familiarity with Mobile Device Management tools (like Mosyle, Jamf, Kandji, or Microsoft Intune) for deploying software and settings remotely.Security Mindset: Understanding of basic cybersecurity best practices, multi-factor authentication (MFA), and password managers (like 1Password or LastPass).Agency Familiarity: Basic understanding of how an SEO agency operates or familiarity with managing multi-user licenses for SEO platforms.
Workplace Policy & BenefitsHybrid: 4 days per week in our Santiago office (near Tobalaba / Costanera Center)Competitive compensation20 days PTOTransportation allowanceWork-from-home stipendGlobal exposure and meaningful influence on category-defining work
Our CommitmentPrevisible is an equal opportunity employer. We welcome all applicants regardless of race, gender identity, age, disability, or background.
Our Core Values:Confidence: Evolve with purpose every dayImpactful: Own your lane and deliverCollaborative: Work transparently toward shared goalsGenuine: Human-centered, always