Infra Team Lead

We are looking for an experienced Infra Team Lead to lead a technical infrastructure team responsible for resolving complex issues, supporting escalated service requests, improving system reliability, and driving technical and process improvements.
This role combines hands-on technical leadership, L3 escalation support, coaching, training, team performance management, and continuous improvement across infrastructure environments involving networking, servers, cloud technologies, and security systems.
What You'll Do
Lead the team in alignment with company values while delivering high-quality service and value to clients.Provide technical leadership and L3 escalation support for complex infrastructure issues and tickets.Proactively assist team members in resolving technical roadblocks and meeting customer and service expectations.Perform deep technical root cause analysis and recommend corrective actions.Coach, mentor, and advise technical team members while supporting training plans, training sessions, and professional development.Recommend and implement system improvements to maximize performance, reliability, and security.Identify and implement process improvements to increase team efficiency and operational effectiveness.Partner with client teams on complex technical discussions, system enhancements, new products, and tools.Lead complex system initiatives and small internal technical projects when required.Recommend challenging assignments to support team members' technical growth and development.Review, improve, and maintain technical documentation and troubleshooting procedures.Review, enforce, and report team performance metrics and service goals.Support hiring, training, work delegation, and the implementation of team best practices.
What We're Looking For
8+ years of experience in infrastructure, systems engineering, networking, cloud, security, or a related technical field.Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent professional experience.Strong experience with networking, server technologies, cloud platforms, and security systems.Proven experience developing, operating, and maintaining security systems.Strong critical thinking, problem-solving, and technical troubleshooting skills.Knowledge of ITIL practices.Experience leading and developing technical teams, including coaching, training, delegation, and performance management.Strong written and verbal communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.Ability to adapt quickly and learn new technologies.Availability to participate in a 24x7 on-call support rotation.Strong teamwork, leadership, and customer-service mindset.
Required Technical Certifications / Proficiencies
Experience or certification in the following technologies is required:Azure Administrator or higherAWS Solutions Architect or AWS SysOpsAzure Network EngineerAWS Advanced Networking / Network SpecialtyAzure Security EngineerAWS Security Specialty
Language RequirementsEnglish: B2+ level or higher, both written and spoken.
Performance ExpectationsAchieve annual objectives and performance goals established by management.