Insurance Customer Service Representative

About Us Salvatech connects Colombian talent with international companies looking for skilled professionals. We help organizations build efficient remote teams while giving professionals access to global opportunities, with full support throughout hiring, onboarding, employment and local assistance.
Position OverviewLocation: 100% remote from ColombiaSchedule: Monday to Friday, 9:00 AM – 6:00 PM ESTContract: Indefinite-term employment contract with all statutory benefitsHolidays: U.S. holidaysSalary: Competitive, based on experienceIndustry: Property & Casualty Insurance
Role Summary Join a U.S. insurance agency as a Virtual Assistant supporting its customers by phone and email. You’ll handle day-to-day customer service, process policy changes and payments, and keep client records accurate, working side by side with another VA on the team.
Key ResponsibilitiesHandle all aspects of daily customer service by phone and emailProcess policy endorsements, changes and updatesProcess insurance payments and answer billing questionsIssue certificates of insurance as requestedGather customer information for new insurance applicationsEnter and keep data up to date in the agency management systemKeep accurate records of all customer interactionsBack up your teammate when they’re busy, out sick or on vacation
Qualifications3–5 years of customer service experience handling both phone and emailAdvanced English, comfortable taking calls and writing emails with U.S. customersFast learner, organized and accurate with data entry
Nice to HaveProperty & Casualty insurance experienceExperience with EZLynx or another insurance agency management systemInsurance training certificate or licenseExperience processing payments or handling billing