Internal Sales Support Job in East Rand, Gauteng, South Africa

Join ZANOGEN INDUSTRIAL KNIVES & BLADES in East Rand, Gauteng, South Africa as an Internal Sales Support professional. This full-time role is key to enhancing customer satisfaction and streamlining sales processes within a collaborative and innovative environment.

Key Responsibilities

• Assist the sales team by managing customer inquiries with timely, professional responses.
• Perform accurate data entry to maintain customer records and sales documentation.
• Build and maintain strong relationships with internal stakeholders for seamless communication.
• Monitor customer orders and provide delivery timeline updates to clients.
• Analyze sales data to identify trends and support improved sales strategies.
• Organize and prioritize sales leads to ensure efficient follow-up procedures.
• Deliver excellent customer service support and resolve issues to boost satisfaction.

Required and Preferred Qualifications

• Matric or equivalent qualification.
• Preferred experience in sales support or administrative roles.
• Familiarity with CRM software and sales tools.
• Strong communication skills and professional demeanor.
• Detail-oriented with excellent organizational and time management skills.
• Ability to analyze data and provide actionable insights.
• Minimum 2 years’ experience in a similar role preferred.

Reporting directly to the Sales Manager, you will collaborate closely with sales, marketing, and customer support teams to drive operational success and customer satisfaction.