International Trade Specialist With AI Knowledge

About FPS
At FPS, we’re 4,000 people across 19 countries, working with care, precision, and purpose to deliver flexible packaging that protects what matters — from food to pharmaceuticals. We operate 13 production plants and 22 sales locations, providing FIBCs (Big Bags), container liners, and other sustainable solutions.Sustainability isn’t a trend for us; it’s our way of working. Through our Water Safe program, we’ve brought clean water to 4.2 million lives, and our efforts earned the EcoVadis Platinum Award, ranking us in the top 1% globally for corporate responsibility.An 87% Great Place to Work score reflects our culture of trust and innovation. With 96% CSI (2024) and an 81% NPS (2023), we build partnerships that last. Our zero medical incident rate shows our unwavering commitment to safety.We invest in your professional growth and support development through global projects, performance feedback, and innovation-focused initiatives.Apply now — and grow with purpose.
Key Responsibilities
Trade Analysis & Market IntelligenceResearch and analyze import/export data to identify market opportunities, particularly in FIBC (Big Bag) purchasing.Utilize AI tools to optimize analysis processes; provide reports on market trends and business recommendations.Stay current on international trade regulations and best practices; analyze Chile-specific data for continuous improvement.Customer Support & Commercial ProcessingProvide active support and advice to new and existing customers; manage inquiries professionally and promptly.Prepare and price quotations (subject to Sales team approval), track leads, and process orders.Proactively inform clients of price changes, shipment status, and delivery updates on a weekly basis.Manage customer claims in coordination with Sales and Logistics.Operations & AdministrationMaintain accurate order and customer data in the ERP system (ODOO).Review labels and artwork; prepare weekly/monthly import and invoicing reports.Handle courier documentation, delivery quotations, and duty/tax calculations for samples and FIBC orders.Schedule client visits with advance preparation, including minutes and follow-up actions.Cross-Functional CollaborationCollaborate with field sales, logistics, finance, and production teams.Prepare presentations, analyses, and statistics for key accounts.
Skills & Competencies
Technical & AnalyticalStrong analytical skills; experience with AI tools and data analysis software in a professional context.Excellent knowledge of Excel, PowerPoint, and Word; ERP experience (ODOO or similar) is an advantage.Commercial & Personal AttributesStrong customer service mindset; proactive, organized, and detail-oriented.Collaborative, adaptable team player with excellent written and verbal communication skills.Fluent in English.
Qualifications & Experience
Bachelor’s degree in International Trade, Business Administration, or related field.Minimum 2 years of experience in customer service, sales support, or international trade operations.Knowledge of import/export processes and trade regulations.Familiarity with AI tools and data analysis software in a pro