IT Manufacturing Technician

We are looking for a motivated IT professional to provide onsite support and escalation for enterprise solutions within Manufacturing and R&D. In this role, you will work closely with IT Business Partners and Global IT to ensure systems are efficient, secure, and aligned with Industry 4.0 standards.
Key Responsibilities
• Provide Level 2 support for manufacturing and R&D systems (desktops, OS, antivirus, applications)• Troubleshoot and resolve technical issues, ensuring proper documentation• Support integration of manufacturing systems in line with Industry 4.0 standards• Collaborate with cross-functional teams including Engineering, Advanced Operations, and R&D• Contribute to knowledge base articles and promote shift-left initiatives• Ensure compliance with IT security standards (patching, antivirus, firewall)• Participate in global IT projects and support enterprise system adoption• Recommend and implement process improvements to drive efficiency and cost savings• Support shop floor systems and machine-level integrations• Contribute to IT operational processes (incident, problem, change, asset management)
Qualifications & Experience
• Bachelor’s degree or diploma in Computer Information Systems or equivalent (preferred)• Minimum 2 years of relevant experience• Experience in manufacturing or R&D IT environments is an advantage• ITIL Foundation certification (required)• Industry 4.0 or Microsoft certifications are a plus• Strong problem-solving, communication, and collaboration skills• Ability to manage multiple priorities in a fast-paced environment• Proven ability to influence and work across teams
What We’re Looking For
• Self-driven and able to work independently• Strong team player with excellent interpersonal skills• High attention to detail and commitment to quality• Ability to meet deadlines and deliver consistent results
Be part of a forward-thinking environment where technology meets manufacturing innovation. Help shape the future with Industry 4.0!