IT Operations Engineer

IT Operations Engineer.
Workplace Systems & Endpoint Operations. Bogotá, Colombia.Hybrid.
About the RoleWe're hiring an IT Operations Engineer to own how our company's technology actually runs day to day; every laptop, every user account, every access request. This opportunity is based in our Bogotá office on a hybrid schedule and reporting to our Security and Compliance Lead. Your main responsability is to turn scattered, reactive IT support into a reliable, secure, and well-documented system that both your teammates and outside auditors can trust.
This is a hands-on role with real ownership: you're not following someone else's playbook, you're building it.
🛠️What You'll Own:Every device, start to finish. You'll manage the full life of company laptops and equipment -from setup and enrollment through day-to-day patching to retirement - and help select and set up the tools we use to monitor and support them remotely.Every account and every license. You'll manage user access with precision: setting people up, removing access when they leave, organizing groups and permissions, and regularly checking that access still makes sense. When software licenses go unused, you'll catch it and reclaim the cost.A clear, well-documented support system. You'll build and maintain the internal processes for onboarding, offboarding, and access requests, keeping a clean paper trail for every change. You'll also be the first point of contact when someone's laptop, Wi-Fi, or software isn't working - whether they're in the office or remote.Security that actually holds up. You'll enforce baseline protections across every device - encryption, active antivirus, screen locks, up-to-date software - and keep the evidence organized so we're always ready for a security audit.Smarter work, not just more work. You'll use AI tools and scripting to cut out repetitive manual tasks- ticket sorting, account setup, recurring reports so the routine stuff increasingly runs itself, freeing you up for the problems that actually need a person.A steady, approachable presence for the whole company. You're comfortable talking tech with engineers and explaining the same issue in plain terms to someone in sales. You communicate equally well in English and Spanish, in writing and in person.
What You Bring3+ years in IT operations, systems administration, or a senior IT support/helpdesk roleReal experience with device management tools (Jamf, Intune, Kaseya, Addigy, Kandji, or similar) across Mac, Windows, and Linux.Google Workspace administration (users, groups, security settings), plus Slack and Apple Business Manager.Solid grasp of security basics: encryption, antivirus tools, access control, and modern secure-network practicesFully bilingual, comfortable writing documentation and solving problems in both English and Spanish.Some scripting or light automation experience (Bash, Python, PowerShell, or tools like Airtable/Slack workflows)B2 Conversational english level.
Why Join UsWe treat internal IT as core infrastructure, not an afterthought; the kind of role where doing it well is genuinely visible across the company. If you like building systems that just work, and you want ownership instead of a ticket queue.
Nuaav Colombia has been growing fast over the past 12 months and its growth just keeps pushing forward. This is an outstanding opportunity to join an organization aiming to expand in the near future across LATAM, having the chance to be part of the basis for GEO's projects. We also offer:✔ Indefinite-term contract.✔ Hybrid work model.✔ Competitive compensation.✔ Long-term career growth and technical ownership.✔ Exposure to enterprise-scale Data, AI, Cloud, and Product Engineering projects supporting global clients.