IVR/Contact Center Test Lead

External job listingat Vyzac

About the role Support a financial client’s Contact Center and Agentic AI initiatives. Requirements Candidates must be located in Akron or Columbus, OH; Charlotte, NC; Chicago, IL; Dallas...

External source - not verified3 weeks agoOpen until: Jan 10, 2027

Salary

Not provided

Location

Akron, United States

Employment type

Full time

Workplace

Not provided

IVR/Contact Center Test Lead

Akron, United States

Job description

About the role

Support a financial client’s Contact Center and Agentic AI initiatives.

Requirements

Candidates must be located in Akron or Columbus, OH; Charlotte, NC; Chicago, IL; Dallas, TX; Minneapolis, MN; Pittsburgh, PA; or Waterloo, IA.
Contact Center and IVR testing
API testing, SQL, and data analysis
Test planning, UAT, and defect management
Genesys or conversational AI experience

How to apply

Send your resume and current location via DM.

Location

Remote - candidates must be located in Akron or Columbus, OH; Charlotte, NC; Chicago, IL; Dallas, TX; Minneapolis, MN; Pittsburgh, PA; or Waterloo, IA.