Key Account Manager

Company Description SSINDEX | Stakeholders Sustainability Index is a strategic tool that measures stakeholder trust and engagement to support risk mitigation and sustainability performance. By leveraging a proprietary methodology, SSINDEX interconnects stakeholder data and identifies clear lines of action for organizations. The tool enhances traditional engagement surveys by providing deeper insights into stakeholder relationships. The resulting certification strengthens business credibility, impact, and transparency in sustainability practices. SSINDEX works with organizations committed to improving stakeholder engagement and long-term resilience.
Role Description The Key Account Manager is a full-time, hybrid role based in Santiago, with a mix of on-site meetings and work-from-home flexibility. This role is responsible for managing and growing relationships with key clients, understanding their stakeholder engagement and sustainability needs, and aligning SSINDEX solutions to support their goals. Day-to-day tasks include developing account plans, leading presentations and product demonstrations, coordinating implementation and follow-up, and monitoring client satisfaction and performance indicators. The Key Account Manager will collaborate with internal teams to ensure timely delivery of services, prepare regular reports and insights for clients, and identify opportunities for upselling and cross-selling. The role also involves responding to client inquiries, resolving issues, and maintaining accurate account records in the CRM.
Qualifications
Strong Account Management and Key Accounts experience, with the ability to build long-term, trust-based client relationships.Solid Analytical Skills to interpret data, generate insights, and support evidence-based recommendations for clients.Business Planning capabilities, including developing account strategies, setting goals, and tracking performance against targets.Customer Service skills focused on responsiveness, problem-solving, and maintaining high levels of client satisfaction.Relevant experience in sustainability, ESG, consulting, or B2B services is highly beneficial.Excellent communication and presentation skills in en_US; proficiency in Spanish is an advantage.Ability to work effectively in a hybrid environment, manage priorities, and collaborate across multidisciplinary teams.Bachelor’s degree in Business, Economics, Management, or a related field, or equivalent practical experience.