L2 Customer Support Engineer - Remote Oregon, USA

EGCo. AI is seeking a skilled L2 Customer Support Engineer to join our remote team based in Oregon, United States. This role focuses on handling complex, escalated customer support tickets requiring advanced troubleshooting, API debugging, and AI-assisted resolution.

Key Responsibilities

• Troubleshoot and resolve complex, escalated customer support tickets efficiently.
• Debug and trace REST API calls, JSON payloads, and HTTP errors to identify issues.
• Utilize CLI tools and log analysis for root cause identification.
• Leverage AI tools such as ChatGPT and Claude to enhance daily technical workflows.
• Own tickets end-to-end: reproduce, investigate, resolve, or escalate with clear documentation.

Requirements

• Minimum 2 years of experience in Technical Support, Customer Support Engineering, QA, Sysadmin, or DevOps roles.
• Strong knowledge of REST APIs, JSON, HTTP status codes, and command-line interface (CLI) logs.
• Hands-on experience using generative AI tools (ChatGPT, Claude) in technical problem-solving.
• Professional fluency in English, both written and spoken.
• Availability to work 1:00 PM – 10:00 PM UTC (8:00 AM – 5:00 PM US Eastern).

Preferred Qualifications

• Experience with Postman or curl for API testing.
• Background in B2B SaaS or enterprise software support.
• Multi-product troubleshooting and developer-grade debugging skills.

Compensation: $2000 per month

Job Type: Full-time, Remote (Oregon, USA)