Learning Services Training Execution Coordinator - TELUS Guatemala

Position Overview:
The Training Execution Coordinator is responsible for the operational excellence and seamless execution of all training activities within the Training Execution Department. This role serves as the central coordination point between Training, Talent Acquisition, Finance, Workforce Management, and other key stakeholders to ensure efficient planning, scheduling, resource allocation, and process optimization for all training programs. The ideal candidate will leverage data analytics, automation, and innovative solutions to streamline operations and support organizational growth.
Key responsibilities:
Planning & Coordination
Plan and coordinate training room allocation, ensuring all classes are properly accommodatedAlign and manage schedules for Trainers and new team members; make corrections as necessary and coordinate with PayrollCoordinate integration and onboarding of new team members (NTMs) in collaboration with Talent AcquisitionCoordinate with Finance and Planning teams on budget, resource allocation, and forecasting
Process Management & Documentation
Document processes across departments and client programsCreate and maintain project trackers, process documentation, and standard operating proceduresEvaluate current business processes and identify opportunities for improvementRecommend organizational changes, including new systems, tools, or proceduresDevelop innovative and effective solutions to operational challenges
Data Management & Reporting
Maintain and update internal trackers to ensure data accuracy and alignmentDetermine and track KPIs to measure success relative to company goalsValidate bonuses for Trainers based on established criteriaGenerate reports and provide insights to department managers
Stakeholder Coordination
Lead follow-up on Workday IDs (WDID) to ensure readiness on time, in coordination with the O2O teamProcess and follow up on xID requestsFacilitate communication between the Training Execution Department, Workforce Management, and Finance to reduce salary issues and delaysEnsure timely onboarding of new team members with Talent Acquisition to meet project deadlines
Compensation & Payroll Support
Follow up on salary adjustments for Trainers during delegation periods, post-confirmation, and status level changesCoordinate with Payroll to ensure accurate and timely processing

Mandatory Requirements:

Schedule flexibility (May require occasional extended hours during peak training periods or project launches)Availability to work on-site
Core competencies:
Proactive Problem-Solving: Anticipates challenges and develops solutions before issues escalateProcess Optimization: Continuously seeks ways to improve efficiency and effectivenessStakeholder Management: Builds strong relationships across departments to facilitate collaborationData-Driven Decision Making: Uses analytics and metrics to inform recommendationsAdaptability: Thrives in a fast-paced, dynamic environment with changing prioritiesInnovation: Leverages technology and creative thinking to streamline operationsFrequent collaboration with cross-functional teams
Functional competencies:
English B2 - Required: Oral and written comprehension.Appropriate use of language.Technical Skills: - RequiredExpert knowledge of Google Workspace tools, especially Google Sheets and advanced formulasStrong proficiency in data analysis and reporting - RequiredExperience with Workday or similar HRIS systems - RequiredAnalytical Skills: Excellent analytical and problem-solving abilities - RequiredOrganizational Skills: Ability to multitask, prioritize, and manage time effectively under tight deadlines - RequiredCommunication: Strong written and verbal communication skills; ability to collaborate across departments - RequiredProfessionalism: High level of professionalism, discretion, and attention to detail - RequiredExperience with AI tools and process automationKnowledge of Learning Management Systems (LMS)Experience in a training environment/department within contact center/BPOProject management certification or trainingExperience with workforce management tools and systems
Qualifications:
Bachelor's degree in Business Administration, Operations Management, Human Resources, or related field (or equivalent experience) - Required1-3 years of experience in training operations coordination, training administration or project coordination - It's a plus