Leasing Administrator

Job OverviewWe are looking for a customer-focused and detail-oriented Leasing Associate to join our team. In this role, you will be responsible for assisting prospective tenants throughout the leasing process, maintaining positive resident relationships, and supporting the day-to-day leasing operations of residential and/or commercial properties.The ideal candidate is an excellent communicator with strong sales and customer service skills, capable of building relationships, managing multiple priorities, and delivering an outstanding leasing experience.
Key ResponsibilitiesRespond promptly to inquiries from prospective tenants via phone, email, and in person.Conduct property tours and effectively present available units and community amenities.Guide prospective tenants through the leasing process, including completing applications and collecting required documentation.Prepare lease agreements and ensure all paperwork is accurate and compliant with company policies.Follow up with prospects to maximize occupancy and leasing conversions.Maintain accurate records of leads, applications, leases, and resident information in the property management system.Coordinate move-in and move-out processes, ensuring a smooth experience for residents.Build and maintain positive relationships with current residents by addressing questions and coordinating with the property management team.Assist with lease renewals and resident retention initiatives.Monitor market trends, competitor pricing, and occupancy rates to support leasing strategies.Collaborate with maintenance and property management teams to ensure units are move-in ready.Support marketing initiatives, including social media, online listings, and community outreach events.Maintain a professional appearance of the leasing office and model units.
QualificationsHigh school diploma required; Associate's or Bachelor's degree in Business, Marketing, Real Estate, or a related field is preferred.Previous experience in leasing, property management, real estate, sales, or customer service is preferred.Strong interpersonal and relationship-building skills.Excellent verbal and written communication skills.Ability to work independently while managing multiple tasks in a fast-paced environment.Strong organizational skills and attention to detail.Basic proficiency with Microsoft Office (Word, Excel, Outlook).Experience using property management software (such as Yardi, AppFolio, RealPage, Entrata, or similar) is a plus.Professional English communication skills (if supporting U.S.-based clients).