License Operations Manager Mid-Level

Role Summary The License Operations Manager oversees end-to-end licensing operations for Workforce Experience Platform (WXP) and related offerings, ensuring licenses are accurately entitled, provisioned, and reflected across systems. The role supports customer outreach for account setup and licensing readiness and partners closely with Customer Success Engineers (CSEs) to coordinate setup requirements and resolve licensing issues during implementation.Work ConditionsWork Model: Hybrid schedule.Schedule: Monday to Friday.Compensation: ₡900,000 CRC per month.Core ResponsibilitiesLicense Operations & Systems ManagementManage license entitlement and fulfillment based on incoming order activity.Maintain license data across ServiceNow, Salesforce, WXP, and other custom platforms.Administer license keys, including customer assignment, activation support, and key corrections.Data Validation & Issue ResolutionValidate license status, investigate discrepancies, and resolve missing or mismatched entitlement records.Troubleshoot licensing exceptions, including missing keys, incorrect counts, and sync failures.Manage incidents and coordinate resolution with engineering and support teams.Data Operations & SupportConsolidate licensing data across regions and systems.Conduct customer outreach to support account setup and licensing readiness.Support internal teams on licensing questions and entitlement visibility.Process Execution & ImprovementExecute and follow licensing SOPs.Identify process gaps and contribute to process improvement and alignment efforts.Required QualificationsEducation: Bachelor’s degree in Business Administration, Industrial Engineering, Information Systems, or a related field.Experience: 2 to 5 years of professional experience in operations, data management, or technical support roles (Mid-level).Strong Excel skills and data analysis capability, including ability to work with large structured datasets.Experience managing data and workflows across multiple business systems, including ServiceNow, Salesforce, and custom platforms.Ability to investigate operational issues, reconcile data discrepancies, and drive resolution across cross-functional teams.Strong attention to detail, process discipline, and follow-through in a high-volume operational environment.Strong written and verbal communication skills (English proficiency is required).