Live Chat Representative in Winter Park, FL
Published on CazVidat Hanson constructions inc.
Join Hanson constructions inc. as a full-time Live Chat Representative in Winter Park, FL. Earn $40,000 per year while helping customers through live chat.
Salary
$40,000 per year
Location
Winter Park, Florida, United States
Employment type
Full time
Workplace
Not provided
Live Chat Representative in Winter Park, FL
$40,000 per year
Job description
Hanson constructions inc. is hiring a full-time Live Chat Representative in Winter Park, Florida. This in-person customer service role offers the opportunity to help customers, resolve inquiries, and contribute to a friendly, collaborative team. The annual pay is $40,000.
Key Responsibilities
- Respond to customer inquiries through live chat and provide timely, helpful solutions.
- Assist customers with product questions and issues, working toward a positive resolution.
- Manage multiple chat conversations while maintaining service quality.
- Document interactions, customer feedback, and resolutions accurately.
- Identify opportunities to improve the customer experience and share findings with management.
- Collaborate with teammates on effective customer support approaches.
- Meet or exceed performance goals for response time and customer satisfaction.
Required and Preferred Qualifications
- High school diploma required.
- Strong written and verbal communication skills.
- Ability to multitask in a fast-paced environment.
- Effective problem-solving skills and a customer-focused approach.
- Customer service experience, particularly in live chat support, preferred.
- Familiarity with chat support software and tools is a plus.
- One to two years of experience in a customer-facing role preferred.
What Hanson constructions inc. Offers
Join a supportive team with opportunities for professional development and growth through training programs. This is a full-time, non-remote position based in Winter Park, Florida.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time position as stated in the job posting.
Where is this job located?
The job is located in Winter Park, Florida, United States and is not remote.
What kind of experience do I need to apply?
You should have a high school diploma, excellent communication skills, and preferably 1-2 years of customer-facing experience, ideally in live chat customer service.
What will my main responsibilities be as a Live Chat Representative?
You will engage customers via live chat to resolve inquiries, assist with product questions, manage multiple chats, document interactions, and collaborate with your team to improve support.
How much does this job pay?
The salary for this role is USD 40,000 per year.
Are there opportunities for professional growth?
Yes, the company offers opportunities for professional growth and development through training programs.