Live Chat Representative Jobs in Winter Park, FL

Hanson constructions inc. is hiring a full-time Live Chat Representative in Winter Park, Florida. This in-person customer service role offers $40,000 per year and the opportunity to help customers in a friendly, collaborative environment.

Key Responsibilities

• Respond to customer inquiries through live chat and provide prompt, helpful solutions.
• Assist customers with product questions and issues, working toward a positive resolution in every interaction.
• Manage multiple chat sessions while maintaining accurate, high-quality support.
• Document customer interactions, feedback, and resolutions for future reference.
• Identify opportunities to improve the customer experience and share findings with management.
• Collaborate with teammates to exchange customer support insights and strategies.
• Meet or exceed performance goals for response time and customer satisfaction.

Required and Preferred Qualifications

• High school diploma required.
• Strong written and verbal communication skills.
• Ability to multitask effectively in a fast-paced environment.
• Strong problem-solving skills and the ability to address customer concerns efficiently.
• One to two years of customer-facing experience preferred.
• Previous customer service or live chat support experience preferred.
• Familiarity with chat support software and tools is a plus.

Pay and Work Environment

This is a full-time, on-site position in Winter Park, Florida, paying $40,000 per year. Hanson constructions inc. offers a supportive team environment and opportunities for professional development through training programs.