Live Chat Representative Job in Winter Park, FL
Published on CazVidat Hanson Constructions Inc.
Apply for the Live Chat Representative position at Hanson Constructions Inc. in Winter Park, FL. Full-time role with $40,000/year salary. Join our team today!
Salary
$40,000 per year
Location
Winter Park, Florida, United States
Employment type
Full time
Workplace
Not provided
Live Chat Representative Job in Winter Park, FL
$40,000 per year
Job description
Join Hanson Constructions Inc. in Winter Park, Florida, as a Live Chat Representative. This full-time role offers a rewarding opportunity to deliver exceptional customer service through live chat support, helping clients with inquiries and product issues in a fast-paced, friendly environment. Key Responsibilities Engage customers via live chat to promptly resolve questions and concerns. Provide accurate assistance with product-related issues ensuring customer satisfaction. Manage multiple chat sessions simultaneously while maintaining high service quality. Document interactions thoroughly including feedback and resolutions. Identify opportunities to improve the customer experience and communicate insights to management. Collaborate with team members to enhance support strategies. Meet or exceed performance goals such as response time and customer satisfaction ratings. Required and Preferred Qualifications High School Diploma required. Excellent written and verbal communication skills. Strong multitasking abilities in a fast-paced setting. Effective problem-solving skills to quickly address customer issues. Prior experience in live chat customer service preferred. Familiarity with chat support software is a plus. 1-2 years of customer-facing experience preferred. At Hanson Constructions Inc., you will find a supportive team culture with opportunities for professional growth and development through training programs. This position is based in Winter Park, FL and is not remote eligible. Salary: $40,000 per year
Frequently asked questions
Is this position full-time or part-time?
This is a full-time position as stated in the job posting.
Where is this job located?
The job is located in Winter Park, Florida, United States and is not remote.
What kind of experience do I need to apply?
You should have a high school diploma, excellent communication skills, and preferably 1-2 years of customer-facing experience, ideally in live chat customer service.
What will my main responsibilities be as a Live Chat Representative?
You will engage customers via live chat to resolve inquiries, assist with product questions, manage multiple chats, document interactions, and collaborate with your team to improve support.
How much does this job pay?
The salary for this role is USD 40,000 per year.
Are there opportunities for professional growth?
Yes, the company offers opportunities for professional growth and development through training programs.