Manager, Fraud

About the role

At Allegacy Financial, employees are accountable for living out the organization’s commitment to doing right and supporting members’ wellbeing. The Manager, Fraud oversees fraud prevention, detection and investigative operations, with responsibility for keeping fraud losses to a minimum through timely alert review, case completion and appropriate action.

This working leadership role reports to the Director of Account Management Services. The Fraud Manager supervises the fraud team and also handles complex cases, monitors alert queues and ensures timely, accurate case resolution.

Responsibilities

• Oversee fraud prevention, detection and investigative operations.
• Review alerts, complete cases and take appropriate action to prevent, mitigate or recover fraud losses.
• Monitor alert queues and ensure timely, accurate case resolution.
• Collaborate with BSA/AML, Compliance, Investigations, Operations, Card Services, IT and front-line teams on documentation, escalation and regulatory expectations.
• Configure systems, adjust rules and optimize alert workflows.
• Train staff to support efficient and effective fraud operations.
• Interact with internal stakeholders and external partners, including law enforcement, vendors, system specialists and fraud-prevention networks.
• Ensure effective operation of the credit union’s fraud-related processes and support compliance with applicable requirements.

Requirements

• In-depth knowledge of fraud schemes, investigative practices and systems for fraud monitoring and reporting, including Verafin, Visa Risk Manager and other analytics platforms.

Key facts

• The role reports to the Director of Account Management Services.
• The Fraud Manager supervises the fraud team and handles complex fraud cases.
• The role involves Verafin, Visa Risk Manager and other analytics platforms.