Mandarin-Speaking Technical Support Representative

WHAT YOU’LL DO
• Handle Level 1 to Level 2 technical support tickets through a ticketing system
• Perform troubleshooting based on documented procedures and internal knowledge base
• Log, document, and escalate issues clearly and accurately
• Meet service-level agreement (SLA) response and resolution targets (5x8 schedule)
• Maintain complete and consistent ticket documentation
• This role does not include areas like hosting, proof-of-concept ownership, or solution/architecture design

WHAT WE NEED
• Fluent in spoken Mandarin; English proficiency is required
• Experience with IT, information, brand product sales, or technical support (at least Level 1 technical support)
• Familiarity with IT management, networking, cybersecurity, or systems administration
• Capable of understanding technical documentation and conducting basic documentation via email
• Professional certifications such as AZ-104, VCP, MCSE, CCNA, CISSP, ITIL, or equivalent

NICE TO HAVE
• Familiarity with ManageEngine products or similar enterprise software
• Experience supporting customers in the Taiwan market

Send Your CV to:
[email protected]

More Information
https://alisupportservices.com/