Medical Scheduler

**** Before you apply, please read the job description and carefully answer the qualifying questions. ******** If you live in a province outside of Lima, you must be willing to travel to Miraflores, Lima to collect your work equipment in person before your start date. ******** Previous experience in medical scheduling or healthcare administration highly preferred. ****
Medical Scheduler
Who We AreEDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. Learn more about us at.
About the RoleWe are looking for a detail-oriented and patient-focused Medical Scheduler to manage incoming patient calls, schedule appointments, and maintain provider schedules using eClinicalWorks (eCW). This role involves scheduling and rescheduling patient appointments, filling available appointment slots, handling cancellations, and maintaining accurate patient and appointment records.The ideal candidate has strong verbal communication and organizational skills, excellent attention to detail, and the ability to manage a high volume of incoming calls while ensuring efficient scheduling and a positive patient experience. Previous experience in medical scheduling or healthcare administration is preferred. Familiarity with eClinicalWorks (eCW) is an advantage.
Key Responsibilities• Manage incoming patient calls professionally and efficiently.• Schedule, reschedule, and manage patient appointments through eClinicalWorks (eCW).• Ensure provider schedules remain consistently full by proactively identifying and filling available appointment slots.• Handle appointment cancellations and scheduling adjustments.• Maintain accurate patient and appointment records within the scheduling system.• Coordinate with the customer regarding provider availability and scheduling priorities.• Follow established scheduling protocols and patient confidentiality requirements.• Meet daily call volume expectations of approximately 65–70 incoming calls.• Maintain scheduling accuracy and ensure provider schedules are efficiently utilized.• Handle calls professionally and efficiently while consistently meeting daily productivity and scheduling expectations.
Requirements• Must be located in Peru.• Must have strong written and spoken English proficiency.• Must be able to work full-time: Monday–Friday, 8:30 AM to 5:00 PM EST.• Previous experience in medical scheduling or healthcare administration highly preferred.• Familiarity with eClinicalWorks (eCW) preferred.• Strong verbal communication and organizational skills.• Ability to manage high volumes of incoming calls (65–70 calls per day).• Excellent attention to detail and time management.• Understanding of patient confidentiality and HIPAA requirements.
Working Hours & Breaks• Working Hours: 8:30 AM – 5:00 PM EST.• Break: One-hour staggered break per working day.• Break Coordination: The customer will communicate and coordinate break timings based on operational requirements to ensure uninterrupted coverage.
Our Hiring ProcessApplication Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.Edge Interview: You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.Client Interviews: Successful candidates finish an onboarding & training phase and are placed in client interviews to showcase their skills and align with specific client needs.Final Selection: Once a good match is made, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.
Talent BoilerplateAt Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you’re worth.
Equal Opportunity Employer StatementEdge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.
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