Native Japanese IT Technical Support Staff in Kuala Lumpur
Published on CazVidat RecruitifyHR
Join RecruitifyHR in Kuala Lumpur as a native Japanese IT support specialist. Provide technical assistance, troubleshoot systems, and support clients.
Salary
MYR 15,000 per month
Location
Kuala Lumpur, Kuala Lumpur, Malaysia
Employment type
Full time
Workplace
Not provided
Native Japanese IT Technical Support Staff in Kuala Lumpur
MYR 15,000 per month
Job description
RecruitifyHR is hiring a Native Japanese IT Technical Support Staff member for a full-time, on-site position in Kuala Lumpur, Malaysia. Provide technical assistance to clients in Japanese and English, resolve hardware and software issues, and help improve customer satisfaction and operational efficiency.
Key Responsibilities
- Deliver first- and second-level technical support through email, phone, and live chat.
- Diagnose and resolve hardware and software issues involving company products and services.
- Configure and troubleshoot network devices, systems, and software applications.
- Record support interactions and resolutions in the ticketing system.
- Collaborate with cross-functional teams to improve products based on client feedback.
- Contribute to IT projects that optimize internal processes and customer experience.
- Train and mentor new team members on support procedures and tools.
Required and Preferred Qualifications
- Bachelor’s degree in IT or a related field.
- Native-level Japanese fluency and proficiency in English.
- Ideally, 2–4 years of technical support or related experience.
- Familiarity with IT support systems, help desk tools, and computer networking.
- Knowledge of web technologies, identity and access management (including SSO, identity providers, and provisioning), Graph and SCIM APIs, custom and third-party integrations, webhooks, live streaming, mail servers and delivery, and networks.
- ITIL or Cisco certifications are a plus.
- Strong problem-solving skills, technical knowledge, and the ability to work under pressure.
Job Details
- Employer: RecruitifyHR
- Location: Kuala Lumpur, Kuala Lumpur, Malaysia
- Schedule: Full-time, on-site; this role is not remote eligible.
- Pay: 15000 per month; currency not specified.
Frequently asked questions
Is this position fully on-site or remote?
This is a full-time, on-site role based in Kuala Lumpur, Malaysia.
What kind of experience do I need to apply?
You should have 2-4 years of experience in IT technical support or similar roles, along with strong knowledge of IT support systems and networking fundamentals.
Are there any educational requirements for this job?
Yes, a Bachelor’s Degree in Information Technology or a related field is required.
What languages do I need to be fluent in?
You must have native-level fluency in Japanese and professional proficiency in English.
What benefits does the company offer?
The company offers comprehensive health insurance, paid time off including vacation and public holidays, a retirement plan, and professional development programs.