Native Japanese IT Technical Support Staff in Kuala Lumpur, Malaysia
Published on CazVidat RecruitifyHR
Join RecruitifyHR as a Native Japanese IT Technical Support Staff in Kuala Lumpur. Full-time role offering 15000 MYR/month. Apply now!
Salary
MYR 15,000 per month
Location
Kuala Lumpur, Kuala Lumpur, Malaysia
Employment type
Full time
Workplace
Not provided
Native Japanese IT Technical Support Staff in Kuala Lumpur, Malaysia
MYR 15,000 per month
Job description
RecruitifyHR is hiring a dedicated Native Japanese IT Technical Support Staff to join our growing team in Kuala Lumpur, Malaysia. This full-time role offers a collaborative environment where you will provide expert technical assistance and solutions to a diverse client base, enhancing customer satisfaction and operational efficiency.
Key Responsibilities
- Deliver first and second-level technical support via email, phone, and live chat.
- Diagnose and resolve hardware and software issues related to company products and services.
- Assist with configuration and troubleshooting of network devices, systems, and software applications.
- Maintain detailed documentation of support interactions in the ticketing system.
- Collaborate with cross-functional teams to enhance product functionality based on client feedback.
- Participate in IT projects to optimize internal processes and improve customer experience.
- Train and mentor new technical support staff on procedures and tools.
Required and Preferred Qualifications
- Bachelor's Degree in IT or related field.
- Native-level fluency in Japanese and proficiency in English.
- 2-4 years of experience in technical support or similar roles.
- Familiarity with IT support systems, Help Desk tools, and computer networking.
- ITIL or Cisco certifications are a plus.
- Strong problem-solving skills and ability to work under pressure.
- Technical expertise in web technologies, Identity and Access Management (SSO, IDPs, Provisioning), Graph and SCIM APIs, custom and third-party integrations, webhooks, live streaming, mail servers and delivery, and networks.
Location: Kuala Lumpur, Malaysia
Employment Type: Full-time
Salary: 15000 MYR per month
Frequently asked questions
Is this position fully on-site or remote?
This is a full-time, on-site role based in Kuala Lumpur, Malaysia.
What kind of experience do I need to apply?
You should have 2-4 years of experience in IT technical support or similar roles, along with strong knowledge of IT support systems and networking fundamentals.
Are there any educational requirements for this job?
Yes, a Bachelor’s Degree in Information Technology or a related field is required.
What languages do I need to be fluent in?
You must have native-level fluency in Japanese and professional proficiency in English.
What benefits does the company offer?
The company offers comprehensive health insurance, paid time off including vacation and public holidays, a retirement plan, and professional development programs.