NOC Engineer (Night Shift)

About the RoleWe are looking for a NOC Engineer to join our team on the night shift. You will be the first line of response when critical incidents, outages and performance alerts hit. You will diagnose issues across network, server and application layers, coordinate escalation with the right technical teams, and keep customers and third-party providers informed until service is restored.
What You’ll DoProvide timely response to all incidents, outages and performance alertsTroubleshoot most application problems independently, find the root cause and fix the problemRecognize, identify and prioritize incidents according to customer business requirements, organizational policies and operational impactCategorize issues and escalate them to the appropriate technical teamsMonitor and troubleshoot a wide range of systems: Telecommunications Metro-E circuits, LAN/WAN, routers, switches, firewalls, VoIP, servers, storage, backup, operating systems and core applicationsNotify customers and third-party service providers of issues, outages and remediation statusCollect and review performance reports, and report hardware and application performance trends to help senior technical staff anticipate issues or outagesDocument all actions according to company policies and proceduresCreate and update knowledge base articles with internal and external technical and service teams
Required QualificationsPrior Major Incident Management experience (must have)Strong communication skills (must have)CCNA certification or 5+ years of experienceExperience managing, supporting and deploying network infrastructuresStrong ability to diagnose server or network alerts, events and issuesExperience with Disaster Recovery PlansComfort working in an Agile, team-driven environmentSolid understanding of requirement specification, design, coding and testing of business application systems under Agile methodologiesStrong working knowledge of installed systems, with the ability to troubleshoot and resolve problems on the systems supportedProficiency in one or more technology environments, with the ability to learn new and emerging concepts quicklyAbility to build and maintain strong knowledge of the business areas supported and their applications
Preferred QualificationsExperience with ScrumExperience in the Banking industry
Technical EnvironmentMetro-E circuits · LAN/WAN · Routers · Switches · Firewalls · VoIP · Servers · Storage · Backup · Operating systems · Core business applications · Disaster Recovery · Agile/Scrum
Core CompetenciesCalm under pressure · Clear incident communication · Root-cause analysis · Prioritization by business impact · Rigorous documentation · Cross-team coordination
Why Join UsAt Unosquare you’ll work remotely on mission-critical operations, alongside experienced engineering teams and enterprise clients, where your work directly protects service availability.