Norwegian-speaking Customer Service Representative in Germany

Olatokunbo Demola Salami is seeking a dedicated Norwegian-speaking Customer Service Representative to join our team in Germany. This full-time role is essential for delivering outstanding customer support to clients across the Federal Republic of Germany. If you are fluent in Norwegian and English, possess excellent communication skills, and have a passion for helping customers, this opportunity is perfect for you.

Key Responsibilities

• Respond promptly to customer inquiries via phone and email in Norwegian and English.
• Provide accurate product and service information to customers.
• Resolve complaints and issues efficiently and professionally.
• Maintain detailed records of customer interactions and follow-up actions.
• Collaborate with team members to improve service quality and customer satisfaction.
• Assist in training and onboarding new staff members as needed.
• Participate actively in team meetings to discuss service enhancements and challenges.

Required and Preferred Qualifications

• Fluency in Norwegian and English is mandatory.
• High School Diploma or equivalent.
• Strong customer service skills with relevant experience.
• Familiarity with customer relationship management (CRM) software is preferred.
• Previous customer service experience is an advantage.

Join a collaborative, team-oriented environment where your interpersonal skills and commitment to customer satisfaction will be highly valued. Your performance will be measured through customer feedback, issue resolution rates, and overall service excellence. You will work closely with various departments and report to the Customer Service Manager to ensure customer needs are consistently met.