Operations Engineer – IT Support in Jersey City, NJ
Published on CazVidat Aspire NXT Technology Services
Join Aspire NXT Technology Services as an Operations Engineer in Jersey City. Provide end-user IT support, troubleshoot issues, and resolve service tickets.
Salary
$5,000 per month
Location
Jersey City, New Jersey, United States
Employment type
Full time
Workplace
Not provided
Operations Engineer – IT Support in Jersey City, NJ
$5,000 per month
Job description
Aspire NXT Technology Services is hiring a full-time Operations Engineer in Jersey City, New Jersey. In this on-site role, you will troubleshoot day-to-day IT operations issues, support end users, and help improve operational efficiency.
Key Responsibilities
- Resolve user tickets involving hardware, software, and network connectivity.
- Provide clear, step-by-step guidance to help users resolve technical issues.
- Assist users with installing applications and connecting computer peripherals.
- Perform remote troubleshooting and use appropriate alternative steps to resolve issues.
- Ask relevant diagnostic questions, isolate root causes, and explain solutions clearly.
- Escalate unresolved issues to the appropriate next level of support.
- Follow up with users to confirm their issues have been resolved.
Qualifications
- 0–2 years of experience in IT service desk, help desk, voice support, desktop support, or technical support.
- Strong communication skills and a customer-focused approach.
- Hands-on familiarity with Windows, Linux, or macOS environments.
- Working knowledge of office productivity software and peripherals such as printers and scanners.
- Knowledge of network security practices and antivirus software.
- Excellent problem-solving and multitasking skills.
- Any undergraduate degree; any specialization is accepted.
Job Details
- Employer: Aspire NXT Technology Services
- Location: Jersey City, New Jersey, United States
- Work arrangement: On-site
- Job type: Full-time
- Pay: 5000 per month
Frequently asked questions
Is this position remote or on-site?
This is a full-time, on-site position located in Jersey City, New Jersey, and remote work is not eligible.
What kind of experience do I need for this Operations Engineer role?
You should have 0-2 years of relevant experience in IT Service Desk, Helpdesk, Technical Support, or Voice Support roles with excellent communication skills.
What are the main responsibilities of this job?
You will troubleshoot daily IT operations, provide technical support to end users, resolve hardware, software, and networking issues, and assist with application and peripheral installations.
What operating systems should I be familiar with?
You should have hands-on experience with Windows, Linux, and Mac OS environments.
How much does this job pay?
The salary for this role is USD 5,000 per month.
What educational background is required?
Any graduate degree in any specialization is acceptable for this position.