Part-Time Customer Service Associate (Remote) – Santa Clara, CA
Published on CazVidat Flexible Job
Apply for Flexible Job’s remote part-time Customer Service Associate role. Applicants in the US, Canada, Australia, and the Philippines are welcome.
Salary
Not provided
Location
United States
Employment type
Part time
Workplace
Remote
Part-Time Customer Service Associate (Remote) – Santa Clara, CA
United States
Job description
Flexible Job is hiring a part-time Customer Service Associate for a remote opportunity. This role welcomes applicants in the United States, Canada, Australia, and the Philippines. The position is listed in Santa Clara, California, and offers the chance to support customers in a friendly, collaborative environment.
About the Role
You’ll be a first point of contact for customers, helping answer questions and resolve issues across phone, email, and chat. Your work will contribute to customer satisfaction and help the team deliver reliable support.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat in a friendly, professional manner.
- Provide product information, order-tracking assistance, and basic troubleshooting.
- Record customer interactions and relevant details in the CRM system.
- Work with team members to resolve customer concerns effectively.
- Attend training to build knowledge of products, services, and support processes.
- Manage time and customer requests throughout your assigned shifts.
- Gather customer feedback to help improve services and the customer experience.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Comfort using computers and basic software applications.
- Previous customer service experience is helpful but not required.
- Experience with customer relationship management (CRM) systems is preferred.
Work Environment and Onboarding
Join a diverse, supportive team focused on helping customers and continuous improvement. Your reporting manager will guide you through onboarding to help you feel prepared and confident in the role.
Position Details
- Employer: Flexible Job
- Job type: Part-time
- Work arrangement: Remote
- Listed location: Santa Clara, California, United States
- Applicants welcomed from: United States, Canada, Australia, and the Philippines
Frequently asked questions
Is this position fully remote?
Yes, you can work remotely from the US, Canada, Australia, or the Philippines.
What kind of experience do I need to apply?
Previous customer service experience is a a plus but not mandatory; a high school diploma or equivalent and good communication skills are required.
What will my main responsibilities be?
You will respond to customer inquiries via phone, email, and chat, provide product information, assist with order tracking, troubleshoot issues, and document interactions in the CRM system.
Is this a full-time or part-time job?
This is a part-time position.
Will I receive training for this role?
Yes, you will engage in ongoing training and your reporting manager will guide you through onboarding to help you feel confident.