Partner Operations Billing Coordinator

Job SummaryWe are seeking a highly organized, detail-oriented Partner Program Operations Coordinator to support the day-to-day operations of a growing partner ecosystem. This role is responsible for ensuring operational excellence across partner billing, onboarding, reporting, and program administration while delivering an outstanding partner experience.The ideal candidate combines strong analytical and organizational skills with experience in program operations, billing, and partner support within a SaaS, technology, or B2B environment. This individual will work cross-functionally with Finance, Legal, Operations, Product, and Partner Management teams to ensure accurate invoicing, efficient program execution, and scalable operational processes.
Key Responsibilities
Partner Billing & Financial Operations
Own the end-to-end invoice generation process for partner programs, ensuring invoices are accurate, compliant, and delivered on schedule.Validate billing data, pricing structures, contract terms, and partner information prior to invoice creation.Partner closely with Finance and Operations teams to resolve billing discrepancies, payment inquiries, and invoice-related issues.Maintain accurate billing records, partner profiles, audit trails, and financial documentation.Monitor invoice status, payment tracking, and reporting to ensure operational accuracy.
Partner Operations & Support
Serve as the primary operational point of contact for partners regarding billing, program processes, operational policies, and standard inquiries.Provide timely, professional support through email, ticketing systems, and digital communication channels.Troubleshoot operational issues and coordinate escalations with the appropriate internal stakeholders.Develop and maintain knowledge base articles, FAQs, process documentation, and self-service resources to enhance the partner experience.
Program Operations
Coordinate daily operational activities supporting partner programs and strategic initiatives.Manage program calendars, meetings, action items, deliverables, and operational timelines.Maintain partner databases, operational trackers, dashboards, and reporting tools.Prepare operational reports, KPI dashboards, executive summaries, presentations, and program updates for leadership.Ensure operational data remains accurate, complete, and up to date across multiple business systems.
Partner Onboarding & Lifecycle Management
Coordinate the onboarding of new partners by collecting required documentation, facilitating system setup, and ensuring program readiness.Guide partners through onboarding requirements, operational expectations, and program processes.Maintain onboarding checklists, templates, documentation, and process standards.Support the ongoing lifecycle management of partners throughout their participation in the program.
Operational Excellence
Identify opportunities to improve operational workflows, billing processes, reporting accuracy, and partner communications.Recommend process improvements that increase efficiency, scalability, and partner satisfaction.Collaborate with cross-functional teams to standardize operational procedures and maintain high-quality documentation.Contribute to continuous improvement initiatives supporting program growth and operational excellence.
Required Qualifications
3–5+ years of experience in Program Operations, Partner Operations, Business Operations, Revenue Operations, Customer Success Operations, or a related operational role within a SaaS, technology, or B2B organization.Hands-on experience supporting billing operations, invoice generation, contract administration, or financial operational processes.Strong proficiency with Microsoft Excel and/or Google Sheets, including formulas, lookups, pivot tables, data validation, and reporting.Experience working with business applications such as CRM, ERP, HCM, ticketing, billing, or financial systems.Demonstrated ability to manage multiple priorities while maintaining exceptional accuracy and attention to detail.Excellent written and verbal communication skills with experience supporting external customers, partners, or stakeholders.Strong organizational, analytical, and problem-solving skills.Experience collaborating across Finance, Legal, Sales, Product, Operations, and Customer Success teams.