Patient Case Manager

Tasks

• Guide patients and families from their first enquiry through eligibility review, treatment preparation, dosing and follow-up.
• Coordinate medical records, consent paperwork, sample collection and shipping across clinics, pathology labs and other partners.
• Answer non-clinical questions, help patients understand the next steps, and route clinical questions promptly to the medical team.
• Support conversations about costs, financial aid, travel and scheduling.
• Keep accurate, confidential case records and help build patient-support processes from the ground up.

Requirements

• Roughly 2-7 years in patient-facing case management, nurse navigation, care coordination, patient services or clinical-trial support. Strong candidates with less experience will also be considered.
• Experience speaking directly with patients and families about sensitive or difficult topics.
• Strong follow-through on time-sensitive cases involving multiple teams and external partners.
• A calm, compassionate approach and good judgment about when to escalate.
• Oncology navigation or nursing experience is a plus. Background in triage, referrals, prior authorization and patient education is relevant, as is familiarity with HIPAA, GCP, specimen tracking or expanded-access programmes.

Schedule

• Full-time
• Hybrid
• About 4 days a week onsite in San Francisco initially.

Pay

• $100,000-$130,000 base salary + equity

Location

• San Francisco, CA