Patient Service Representative

Title: Office Admin (Patient Care II)/ Patient Services RepresentativeLocation: White Plains, NY 10604Duration: Approx. 6+ MonthsShift: Monday - Friday 8:30 am - 5:00 pm ESTWork Schedule: Full-time (40 Hours)
Responsibilities:Provides a high level of customer service to patients, referral sources, and fellow employees.Establishes and maintains positive relationships with patients and referral sourcesObtains, verifies, and accurately enters patient demographic and insurance informationMaintains accurate and complete patient files and documentation in accordance with Company policies and established proceduresProtects the privacy and security of protected health information (PHI) in accordance with HIPAA and applicable privacy requirementsSupports patient follow-up activities as directedEfficiently manages multiple phone lines and responds to patient, referral source, and internal inquiries in a professional and timely mannerRecords and maintains clear, concise, accurate, and timely written documentationFiles patient charts and other documentation in accordance with established guidelinesCoordinates practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office callsSupports daily front office operations and assists with administrative tasks as neededIdentifies patient or operational issues and escalates them to the appropriate team member when necessaryMaintains confidentiality of patient, employee, and Company informationPerforms other duties and special projects as assigned
Qualifications:High school diploma or equivalent combination of education and experience requiredTwo to Four Years of customer service, administrative, healthcare, or related experience requiredPrevious experience in a receptionist, patient services, medical office, or healthcare front office environment preferredExperience working with patient information, insurance verification, scheduling, or electronic medical records is preferred.