Remote Phone Call Trainee — Canada

Wadden is hiring a full-time, remote Phone Call Trainee in Canada. This entry-level customer support opportunity is suited to someone who wants to build communication and problem-solving skills while helping customers by phone.

Key Responsibilities

• Answer incoming customer calls promptly and professionally.
• Provide helpful information and support in response to customer questions and requests.
• Resolve customer concerns while maintaining a high standard of service.
• Record customer interactions and follow-up actions in the appropriate system.
• Work with teammates to support a seamless customer experience.
• Participate in training to strengthen communication and problem-solving skills.
• Meet organizational performance expectations for call quality and customer satisfaction.

Qualifications

• High school diploma, associate degree, or bachelor's degree.
• Excellent communication skills and a customer-focused approach.
• Strong problem-solving ability.
• Previous customer service experience is helpful but not required.

Work Environment and Reporting

You'll join a collaborative team that provides guidance and shares best practices. The role reports to a team supervisor who will monitor performance and provide coaching. Opportunities to collaborate across teams may offer broader exposure to company operations.

Compensation and Employment

Pay: 3640 per year. This is a full-time remote role based in Canada.