Practice Manager – Epic Implementation & Support

HIRING NOW | EPIC PRACTICE MANAGER
Location: Dallas, TX (Remote)
Duration: Long-Term Contract
Domain: Healthcare IT / Epic Systems
Job Description:
We are seeking an experienced Practice Manager – Epic Implementation & Support to lead Epic application implementation, support operations, and healthcare IT delivery teams. The ideal candidate will have strong leadership, project management, stakeholder management, and Epic healthcare systems experience.
Key Responsibilities:
* Lead and manage Epic implementation, application support, and optimization teams.
* Oversee end-to-end Epic deployment, upgrades, enhancements, and ongoing maintenance.
* Manage project plans, timelines, deliverables, resource allocation, and team performance.
* Coordinate with clinical, operational, technical, and executive stakeholders.
* Drive issue resolution, escalation management, and continuous service improvement.
* Oversee application testing, go-live readiness, release management, and post-implementation support.
* Monitor SLAs, KPIs, project risks, and operational performance.
* Ensure compliance with HIPAA, healthcare IT policies, and data privacy requirements.
* Manage vendor relationships, cross-functional collaboration, and stakeholder communications.
* Support user training, change management, and adoption of Epic solutions.
Required Skills & Keywords:
* Epic Systems / Epic EHR / Epic EMR
* Epic Implementation & Application Support
* Healthcare IT Practice Management
* Team Leadership & Resource Management
* Project / Program Management
* Epic Go-Live & Post-Implementation Support
* Application Optimization & Upgrades
* Incident, Problem & Change Management
* SLA / KPI Management
* Stakeholder & Vendor Management
* Risk, Issue & Escalation Management
* Healthcare Operations & Clinical Workflows
* HIPAA Compliance
* Service Delivery & Continuous Improvement
* Agile / Scrum / ITIL methodologies
Preferred Qualifications:
* Proven experience leading healthcare IT teams supporting Epic