Principal - Customer Value Management
External job listingat Skan AI
Lead customer strategy, executive relations, retention and upsell strategy, and customer satisfaction at Skan AI.
Salary
Not provided
Location
San Antonio, United States
Employment type
Full time
Workplace
Not provided
Principal - Customer Value Management
San Antonio, United States
Job description
About the role
At Skan AI, the context engine for human and agentic execution brings context from enterprise operators, systems, and processes to support complex, mission-critical work. As Sr. Principal Customer Value Management, you will help unify sales and customer success and report directly to the Head of Customer Success. You will manage a portfolio and lead a practice for one or more industry verticals, overseeing the team focused on related accounts.
You will take part in all stages of established customer relationships, with high-level monitoring control and ownership of the customer lifecycle.
Responsibilities
- Lead customer strategy and executive relations.
- Drive overall retention and upsell strategy.
- Create frameworks for resolving customer issues.
- Drive overall customer satisfaction.
Key facts
- Reports directly to the Head of Customer Success.
- Leads a portfolio and practice for one or more industry verticals.
- Focuses on retention, upsell strategy, customer issues, and customer satisfaction.
Frequently asked questions
What does the role involve?
The role unifies sales and customer success and includes portfolio management and practice leadership for one or more industry verticals.
Who does this role report to?
It reports directly to the Head of Customer Success.
What customer outcomes does the role focus on?
The role focuses on retention and upsell strategy, resolving customer issues, and overall customer satisfaction.