Product Support Analyst I - VIP - Bilingual Portuguese

The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role And Responsibilities

Customer service includes communication via telephone, email, chat or through other social media platformsSupports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)Ensures delivery of objectives and client expectations are met in accordance with contractual obligationsWork with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failuresConduct technical training courses for customers and/or employees in the use of complex situations for multiple productsInteract with customer and functional organizations to develop specifications for content of coursesPost-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and servicesResponsibilities are within the technical customer support function as a generalist or in a combination of disciplines:product support specialistproduct support analystsystems integration engineertechnical supportcustomer servicecustomer trainingsales support
Qualifications And Education Requirements

Minimum High School diploma, University student or graduate. Technical experience strongly desiredDemonstrates good time management and priority setting skillsDemonstrates effective teamwork skillsDemonstrates ability to work under pressure and handling complexityProficient English and Spanish written and oral communication skillsMust be organized, able to multi-task and work in all areas as neededProven analytical and troubleshooting skillsExcellent customer service skillsTravel Industry background is desired.Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)ITIL/ XML/ SQL/ API ProgrammingExperience using Salesforce CRM toolFluent in Portuguese a Plus

Benefits

Work in modern Zonamerica campus alongside all the amenities it has to offer!Annual Performance bonus plansDevelopment opportunities in country or globallyWe offer a competitive private health insurance for employees and eligible children Extra Paid Time Off (5 extra days each year) 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) Daily meal allowanceEnd of Year Break Life Insurance Corporate Social Responsibility opportunitiesRecognition and acknowledgement programsFun employee engagement and development events

**Please provide English CV**