Product Support Specialis

Role Description The Product Support Specialist will provide remote, part-time support for ARSYN’s design-related products, tools, and services used by clients and internal stakeholders. Day-to-day responsibilities include responding to customer inquiries, troubleshooting product issues, documenting recurring problems, and guiding users through effective solutions. The role involves maintaining clear support documentation, collaborating with the design and project management teams to relay feedback, and helping improve overall customer satisfaction. The specialist will use analytical skills to identify patterns, propose enhancements, and contribute to a smoother product experience. This position is ideal for individuals who can manage their time independently while offering attentive and reliable support in a remote environment.QualificationsAbility to provide effective Product Support, including troubleshooting, issue tracking, and solution guidance.Strong Customer Support and Customer Satisfaction focus, with a service-oriented mindset and empathy toward client needs.Solid Analytical Skills to identify trends, diagnose root causes, and suggest improvements to products and processes.Clear, professional Communication skills, both written and verbal, for interacting with clients and internal teams.Experience with support ticketing systems or CRM tools is beneficial.Familiarity with architecture, interior design, or construction-related software and workflows is a plus.Ability to work independently in a remote setting, manage part-time hours, and prioritize multiple support requests.Relevant education or training in customer service, IT support, or a related field is preferred but not mandatory.