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Quality Assurance Analyst – Patient Support Contact Center
External job listingat Omega
Quality Assurance Analyst – Patient Support Contact Center in Indianapolis. Onsite. Please reside in Indiana. Send your resume by email.
External source - not verified3 weeks agoOpen until: Jan 10, 2027
Salary
Not provided
Location
Indianapolis, United States
Employment type
Full time
Workplace
Not provided
Quality Assurance Analyst – Patient Support Contact Center
Indianapolis, United States
Job description
Tasks
- Monitors and evaluates patient support interactions and case documentation to ensure they meet approved Omega and client quality standards.
- Assess interactions and documentation for accuracy of patient support information (including) pharmacy benefit details copay support information claim-support information Patient identity verification HIPAA amp; privacy practices Documentation completeness and quality Professionalism, empathy, and communication style Adherence to established procedures and workflows.
- Partner with Operations, Training, and Quality leadership on calibration sessions actionable coaching amp; feedback identifying trends (patterns in errors, misses, and opportunities) continuous improvement initiatives.
Requirements
- Please reside in Indiana.
- This position does not make clinical determinations.
Schedule
- Onsite required.
How to apply
- Send your resume by email.
Location
- Downtown Indianapolis, Indiana