Quality Assurance Officer
External job listingat Tebelopele Wellness Centers
Quality Assurance Officer at Tebelopele Wellness Centers: coordinate CQI, build staff capacity, identify quality gaps, and support evidence-based improvement.
Salary
Not provided
Location
Gaborone, Botswana
Employment type
Full time
Workplace
Not provided
Quality Assurance Officer
Gaborone, Botswana
Job description
About the role
The Quality Assurance Officer will provide technical leadership and coordination for Tebelopele Wellness Centers’ Continuous Quality Improvement (CQI) system. The role ensures that program and service-delivery systems are systematically identified, analyzed, tested, and resolved using evidence-based improvement methods, particularly the Plan-Do-Study-Act (PDSA) approach.
The officer will work across TWC sites to build staff capacity in CQI tools, data use, problem-solving, root-cause analysis, and PDSA cycles. The role works closely with the Technical Director, Department, program teams, clinical teams, and M&E management to translate performance data and improvement challenges into measurable quality improvement.
Responsibilities
- Develop, maintain, and implement the organization’s CQI framework.
- Develop CQI tools, SOPs, guidelines, templates, and reporting mechanisms.
- Establish and standardize CQI processes across TWC sites through data collection and the annual CQI calendar.
- Maintain an effective CQI project tracker and integrate CQI activities into routine program management and performance review processes.
- Promote a culture of continuous learning and improvement across the organization.
- Train staff on CQI concepts, tools, and methodologies, and facilitate CQI learning sessions and peer-learning platforms.
- Work with M&E and program units to identify performance and quality gaps using routine program data.
- Develop data-driven tools for quality monitoring, including complaints and compliments, service utilization trends, medical appointments and IT data, M&E and availability, and data integrity.
- Facilitate systematic analysis of identified problems using appropriate root-cause analysis tools, including 5 Whys.
Key facts
- The role coordinates Tebelopele Wellness Centers’ Continuous Quality Improvement system.
- The officer will work across TWC sites to build staff capacity in CQI tools.
- The role uses evidence-based methods, particularly the Plan-Do-Study-Act approach.
Frequently asked questions
What does the Quality Assurance Officer do?
The officer provides technical leadership and coordination for the Continuous Quality Improvement system, using evidence-based improvement methods, particularly the Plan-Do-Study-Act approach.
How does the role support staff?
The officer trains staff on CQI concepts, tools, and methodologies and builds capacity in data use, problem-solving, root-cause analysis, and PDSA cycles.
Which teams does the officer work with?
The role works closely with the Technical Director, Department, program teams, clinical teams, and M&E management.