Quality Engineer/SDET – AI Chatbot Validation

Tasks

• Validate chatbot responses for accuracy, relevance, completeness, and consistency.
• Create and execute test scenarios, test cases, and regression test suites.
• Identify hallucinations, incorrect responses, formatting issues, and knowledge gaps.
• Perform chatbot conversation analysis and recommend quality improvements.
• Develop and maintain test automation for chatbot validation where possible.
• Work closely with developers, AI engineers, and content teams to resolve defects.
• Track, document, and report defects, test results, and quality metrics.
• Support UAT, release validation, and production quality monitoring.

Requirements

• 5+ Yrs of strong QA / SDET / Test Automation experience.
• Experience testing AI, LLM, GenAI, chatbots, virtual assistants, or conversational platforms.
• Knowledge of prompt engineering concepts
• Experience with Jira, Confluence, GitHub, and Agile delivery.
• Experience with API testing and automation frameworks.
• Strong analytical and troubleshooting skills.
• Experience with Python, Selenium, Playwright, PyTest, or similar tools.
• Strong communication and documentation skills.
• Please apply only if you are currently in Canada.

Schedule

• full-time
• permanent role.

How to apply

• Send your resume by email.

Location

• Toronto, ON Canada