Quality Manager – Expedia Travel Account | Mandaluyong

Christopher Owiny Omondi is hiring a full-time Quality Manager for the Expedia travel account in Mandaluyong, Metro Manila, Philippines. This on-site role will lead quality assurance for travel services and help improve customer experience, service consistency, and client satisfaction.

Key Responsibilities

• Develop and implement quality assurance policies and procedures for travel services.
• Partner with cross-functional teams to identify service gaps and implement improvements.
• Conduct audits and quality assessments to check compliance with industry standards.
• Analyze customer feedback and service metrics to guide continuous improvement.
• Train and mentor team members on quality assurance practices and tools.
• Prepare quality performance reports and improvement plans for senior management.
• Join strategic planning and project meetings to align quality standards with business goals.

Required Qualifications

• Bachelor’s degree in business administration or a related field.
• At least five years of experience in a quality management role.
• Proven quality assurance experience, preferably in the travel industry.
• Strong analytical skills and attention to detail.
• Experience with quality assurance software and tools.
• Knowledge of industry certifications such as ISO 9001 is a plus.

Compensation and Employment

Full-time, on-site position in Mandaluyong, Metro Manila. The stated pay is 100000 per year.

About the Role

Work with a collaborative team committed to service quality and operational excellence. The Quality Manager reports to the Director of Operations and will help shape quality standards for the Expedia travel account.