Quality Manager - Travel Account (Expedia) in Mandaluyong, Metro Manila

Join a leading organization within the travel industry as a Quality Manager for our Expedia account. Located in the vibrant city of Mandaluyong, Metro Manila, Philippines, Christopher Owiny Omondi is a mid-sized company dedicated to excellence in quality assurance. Your role will significantly impact our operations and client satisfaction by shaping quality standards to ensure our customers receive the best travel experience possible.

Key Responsibilities

• Develop and implement quality assurance policies and procedures tailored to our travel services.
• Collaborate with cross-functional teams to identify areas for improvement and implement effective solutions.
• Conduct regular audits and assessments of service quality to ensure compliance with industry standards.
• Monitor customer feedback and service metrics to drive continuous improvement initiatives.
• Train and mentor team members on quality assurance practices and tools.
• Prepare detailed reports and presentations for senior management on quality performance and improvement plans.
• Participate in strategic planning and project meetings to align quality standards with business objectives.

Required and Preferred Qualifications

• Bachelor's Degree in Business Administration or a related field.
• Proven experience in quality assurance, particularly in the travel industry.
• Strong analytical skills with a keen eye for detail.
• Familiarity with industry-standard certifications (e.g., ISO 9001) is a plus.
• Experience with quality assurance software and tools.
• Minimum of 5 years of experience in a quality management role.

Our team comprises dedicated professionals committed to excellence and collaboration. You will report directly to the Director of Operations, contributing to the ongoing success and quality of our travel services.