Release of Information Specialist

About the role

The Release of Information (ROI) Specialist I performs basic release of information functions under the leadership of the ROI Supervisor. The role includes fulfilling basic medical record requests requiring minimal electronic documents while adhering to HIPAA privacy policies.

Responsibilities

• Greet and assist internal and external customers arriving in the ROI Area, including patients, attorneys, providers, and other hospital employees.
• Answer incoming calls promptly, provide information about the process for obtaining medical records and the required elements for requests, and route calls when appropriate.
• Retrieve voicemail messages and provide appropriate responses.
• Distribute incoming medical record requests received by paper, fax, or electronic fax.
• Use available patient identifiers in the electronic Master Patient Index to identify the correct patient.
• Limit copies of clinical documentation according to request details and the Minimum Necessary Rule in the HIPAA Regulations.
• Protect patient privacy by identifying protected health information and ensuring only authorized individuals receive access, in accordance with relevant hospital policies, applicable state and 21st Century Cures Act, and HIPAA regulations.

Key facts

• Schedule: Day Shift.
• Employment type: Full Time.
• The role performs basic release of information functions under the ROI Supervisor's leadership.
• The role handles medical record requests while adhering to HIPAA privacy policies.