Remote Booking Agent – Indianapolis, Indiana
Published on CazVidat Dills Destinations
Join Dills Destinations as a remote booking agent in Indianapolis. Manage travel reservations, assist customers, and help deliver excellent service.
Salary
Not provided
Location
United States
Employment type
Full time
Workplace
Remote
Remote Booking Agent – Indianapolis, Indiana
United States
Job description
Dills Destinations is seeking a dedicated Remote Booking Agent to support customers with travel reservations and service inquiries. Based in Indianapolis, Indiana, this full-time remote role is ideal for an organized, customer-focused professional who thrives in a fast-paced hospitality environment.
Key Responsibilities
- Respond promptly to customer inquiries by phone, email, and chat.
- Manage reservations for flights, hotels, rental cars, and other travel services.
- Maintain accurate customer interaction, booking, and transaction records in internal systems.
- Resolve customer issues and complaints promptly with thoughtful, effective solutions.
- Coordinate with travel suppliers and partners to confirm reservations and address changes or special requests.
- Keep current on travel regulations, destinations, and industry trends to provide informed customer guidance.
- Support administrative processes, including data entry and documentation.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong communication, customer service, and organizational skills.
- Customer service experience; travel or hospitality experience is preferred.
- Proficiency with reservation systems and common office software, including MS Office and CRM tools.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with travel software platforms and tools is preferred.
Team and Work Environment
Join a small, dynamic team that values collaboration and support. You will report to the Team Lead and coordinate regularly with marketing and other colleagues. This is a full-time remote opportunity with Dills Destinations, based in Indianapolis, Indiana.
Frequently asked questions
Is this position fully remote or based in Indianapolis?
This is a full-time position based in Indianapolis, Indiana, and is not remote.
What kind of experience do I need to apply?
You should have experience in customer service, preferably within the travel or hospitality industry, along with strong communication and organizational skills.
What are the main responsibilities of this booking agent role?
You will manage bookings for flights, hotels, and rental cars, respond to customer inquiries via phone, email, and chat, resolve issues, and maintain accurate records using internal systems.
What qualifications are required for this job?
A high school diploma or equivalent is required, along with proficiency in reservation systems and common office software like MS Office and CRM tools.
Who will I report to and collaborate with in this role?
You will report directly to the Team Lead and work closely with marketing and other departments to ensure customer satisfaction and smooth operations.