Remote Customer Service & Admin Support

Remote Customer Service & Admin Support
Customer Service & Admin Support | Remote | Support U.S. Clients Compensation: USD $1,200 to $1,400 per month Location: Fully remoteImportant: Only CVs submitted in English will be considered.
Higher Options is hiring an organized and service-minded Customer Service & Admin Support Representative to support U.S.-based clients remotely. This role is ideal for someone who enjoys helping people, communicates clearly in English, and keeps details, records, and follow-ups under control. It combines customer-facing support with administrative work behind the scenes.
What you’ll do:Respond to customer inquiries via phone, email, and chat with clarity, empathy, and accuracyProcess service changes such as orders, renewals, and cancellationsDocument every interaction and keep CRM records updated, clean, and actionableManage calendars, scheduling, and appointments across time zonesOrganize shared inboxes and support email communicationPrepare reports, documents, and customer communicationsCoordinate follow-ups, timelines, and open tasks to make sure nothing falls through the cracksTroubleshoot customer concerns and escalate complex cases when neededContribute to internal improvements such as templates, FAQs, and process documentation
What we’re looking for:2+ years of experience in customer service, administrative support, EA, or similar rolesStrong written and verbal EnglishExcellent organization and attention to detailExperience with CRMs (such as HubSpot or Salesforce), Google Workspace or Microsoft 365Familiarity with tools like Asana, Slack, Trello, and spreadsheetsPatience, empathy, and problem-solving skills under pressureReliable internet connection and availability during U.S. business hours, primarily CST
Compensation: USD $1,200 to $1,400 per month Location: Fully remote Schedule: Full-time, 40 hours per week Paid time off: Often includes national holidays and paid vacation days, depending on the client.
Application ProcessSubmit your application: Click Apply on LinkedIn.Initial review: Our team will review your application and reach out within a few days if your profile aligns. Please monitor your email for updates. We will send you a quick survey and some emails if you pass.Interview: If the initial review is successful, we will contact you to schedule a virtual interview.
We look forward to learning more about you and helping you build a long-term, rewarding career with Higher Options.